Tracking your order on Kingston Express is quick and easy. Once you place an order, you can follow its progress from confirmation to delivery — all from your account.

This guide will show you step by step how to track your order and understand each order status.

Step 1: Log in to Your Kingston Express Account #

To track your order, you must be logged in.

1. Go to the Kingston Express website
2. Click My Account
3. Enter your email and password
4. Click Log In

💡 Tip: Always use the same email you used when placing your order.

Step 2: Go to “My Orders” #

After logging in:

1. From My Account, click Orders
2. You will see a list of all orders you have placed
3. Find the order you want to track
4. Click View

Step 3: Check Your Order Status #

Once you open your order, you will see its current status.

Common Order Statuses Explained #

• Pending Payment – Payment has not been completed
• Processing – Payment received, seller is preparing your order
• On Hold – Seller or admin needs to review the order
• Completed – Order has been delivered or fulfilled
• Cancelled / Refunded – Order was cancelled or refunded

📦 Most orders move from Processing → Completed

Step 4: View Delivery or Tracking Information #

Some sellers may provide additional delivery details such as:

• Courier name
• Tracking number
• Delivery notes or instructions

If available, this information will appear inside your order details page.

🔔 Note: Not all sellers use courier tracking. If you don’t see tracking info, you can contact the seller directly.

Step 5: Contact the Seller (If Needed) #

If you have questions about your order:

1. Open your order
2. Scroll to the Vendor / Store information
3. Use the Contact Seller or messaging option
4. Send a polite message with your order number

🛍️ Tip: Sellers respond faster when you include your order ID.

Didn’t Create an Account? #

If you checked out as a guest:

• Check your email inbox for order updates
• Look for emails from Kingston Express
• Use the Order Number in your email when contacting support

Need More Help? #

If you’re still having trouble tracking your order:

• Contact the seller directly from your order page
• Or reach out to Kingston Express Support

We’re here to help make your shopping experience smooth and stress-free 🚚