How to Cancel an Order on Kingston Express

Sometimes plans change, and you may need to cancel an order.
This guide explains when an order can be cancelled, how to request a cancellation, and what to expect next.

Important Things to Know Before Cancelling #

• Orders cannot always be cancelled instantly
• Cancellation depends on the order status
• Once an order is delivered or completed, cancellation is no longer possible

📌 Always act quickly if you need to cancel.

Step 1: Check Your Order Status #

First, confirm whether your order is still eligible for cancellation.

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on the order

Step 2: Orders That Can Usually Be Cancelled #

You may be able to cancel your order if it is:

• Pending Payment – Payment not completed
• Processing – Seller has not shipped or delivered yet
• On Hold – Waiting for confirmation

⏳ The earlier you request cancellation, the better the chance.

Step 3: Contact the Seller to Request Cancellation #

Kingston Express is a multivendor marketplace, so sellers handle most cancellations.

How to contact the seller: #

1. Open your order
2. Scroll to the Seller / Store information
3. Click Contact Seller
4. Send a clear message requesting cancellation
5. Include your order number

📝 Example message:

“Hello, I’d like to cancel my order #12345 as soon as possible. Thank you.”

Step 4: Wait for Seller Confirmation #

After sending your request:

• The seller will confirm if cancellation is possible
• You may receive an email update
• Your order status may change to Cancelled or Refunded

📧 Always check your email for updates.

Orders That Cannot Be Cancelled #

An order usually cannot be cancelled if it is:

• Already delivered
• Marked Completed
• In transit with a courier

🚚 In these cases, you may need to request a return or refund instead.

What Happens to Your Payment? #

• If payment was not completed → no charge is made
• If payment was completed → a refund may be issued
• Refund timing depends on your payment method

💳 Banks and payment providers may take a few days to process refunds.

When to Contact Kingston Express Support #

Contact support if:

• The seller is not responding
• You are unsure about the cancellation process
• There is a dispute about cancellation or refund

📌 Always include your order number when contacting support.

Helpful Tips #

• Cancel as early as possible
• Be polite and clear when messaging sellers
• Keep your order confirmation email