Delivery Instructions: Best Practices

(Shipping & Delivery for Sellers)

Clear delivery instructions help drivers find customers faster, reduce failed deliveries, and improve customer satisfaction.
As a seller on Kingston Express, encouraging good delivery instructions protects your orders — whether they are Dispatched by Kingston Express or seller-managed.

This guide explains what good delivery instructions look like, what to avoid, and how sellers can guide customers correctly.

---

Why Delivery Instructions Matter #

Poor instructions cause:

• Failed delivery attempts
• Delivery delays
• Returned-to-sender orders
• Customer frustration

📌 Most delivery problems start with unclear directions.

---

What Good Delivery Instructions Include #

✅ 1. Clear Location Details #

Encourage customers to include:

• House or building number
• Street name
• Area or community name
• Parish / city

Good example:

“12 Palm Drive, off Main Street, Montego Bay”

---

✅ 2. Useful Landmarks (Specific, Not Vague) #

Landmarks should be:

• Well-known
• Close to the delivery point

Good example:

“Blue gate, two houses after the Texaco station”

❌ Avoid:

“Near the shop”
“By the big tree”

---

✅ 3. Access Instructions (Very Important) #

Encourage customers to note:

• Gated communities
• Security checkpoints
• Apartment numbers
• Floor or unit details

Example:

“Apartment 3B, third floor, security will buzz in”

---

✅ 4. Accurate Contact Information #

Delivery instructions should always include:

• A reachable phone number
• Someone available at delivery time

📞 Unreachable customers = failed deliveries.

---

What Delivery Instructions Should NOT Include #

❌ Long stories or personal notes
❌ Unclear directions
❌ “Call me when you reach” only
❌ Conflicting instructions
❌ Instructions that require major rerouting

📌 Instructions should guide — not confuse.

---

Dispatchment Orders vs Seller-Managed Orders #

🟦 Dispatched by Kingston Express #

• Instructions are followed where possible
• Drivers may contact customers for clarification
• Sellers should not modify instructions manually

📦 Dispatchment teams handle routing.

---

🚚 Seller-Managed Delivery #

• Seller or driver follows instructions directly
• Seller must clarify unclear directions
• Seller should confirm details before delivery

📞 Seller action matters more here.

---

How Sellers Can Encourage Better Instructions #

✔ Add a “Delivery Instructions” field
✔ Remind customers to be specific
✔ Ask for landmarks + phone numbers
✔ Set expectations for availability

📌 Better instructions = fewer delivery problems.

---

Common Seller Mistakes to Avoid #

❌ Ignoring unclear instructions
❌ Proceeding without confirmation
❌ Promising exact delivery times
❌ Editing delivery details without approval

⚠️ These mistakes often cause failed deliveries.

---

When to Contact Support #

Contact **Kingston Express Support if:

• A dispatchment order is paused due to unclear instructions
• Delivery instructions conflict with the address
• You’re unsure how to proceed

📧 Include order ID and delivery method.

---

Final Tip #

Clear delivery instructions save time, money, and customer trust.
Encouraging good instructions — especially with Dispatched by Kingston Express — keeps deliveries smooth and sellers stress-free 🚚📦