Recognizing Fraud, Scams & Phishing Attempts

(Seller Security & Best Practices – Seller Guide)

Fraudsters actively target online sellers — especially those receiving regular payouts.
On Kingston Express, most fraud attempts fail when sellers know what to look for and how to respond.

This guide teaches sellers how to:

• Spot common scam tactics
• Identify fake messages and phishing attempts
• Protect accounts and payouts
• Respond safely and quickly

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Why Sellers Are Targeted #

Scammers target sellers because:

• Seller accounts control money
• Sellers manage inventory and orders
• New or busy sellers may act quickly

📌 Fraud relies on urgency and confusion.

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The Most Common Seller Scams (Know These) #

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1️⃣ Fake “Support” Messages #

Scammers may pretend to be:

• “Kingston Express Support”
• “Payments Team”
• “Security Department”

🚩 Red flags:

• Asking for passwords or codes
• Urgent threats (“account will be closed”)
• Links asking you to log in

📌 Kingston Express will never ask for your password.

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2️⃣ Phishing Links & Fake Login Pages #

These scams:

• Look like real login pages
• Steal your username and password
• Redirect you to the real site afterward

🚫 Never log in through links in messages.

✔ Always type the website address directly.

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3️⃣ Fake Orders or Refund Pressure #

Scammers may:

• Create pressure to refund immediately
• Claim “bank issues”
• Ask for off-platform refunds

📌 All refunds must follow platform process.

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4️⃣ Requests to Move Off-Platform #

Common requests:

• “Message me on WhatsApp”
• “Let’s finish this by email”

🚨 This removes platform protection and is often fraud-related.

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5️⃣ Fake Payout or Bank Update Requests #

Scammers may ask you to:

• “Confirm payout details”
• “Fix a failed payout” via a link

🚫 Never update payout info via messages.

✔ Only update inside your seller dashboard.

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How to Tell a Real Message From a Scam #

Legitimate Messages: #

✔ Appear inside your seller dashboard
✔ Do NOT ask for passwords
✔ Do NOT contain login links

Scam Messages: #

❌ Urgent threats
❌ Spelling or grammar errors
❌ External links
❌ Requests for private info

📌 When in doubt — don’t click.

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How Dispatched by Kingston Express Reduces Fraud Risk #

Using Dispatched by Kingston Express:

• Removes seller access to delivery manipulation
• Prevents fake delivery confirmations
• Reduces refund and dispute fraud

📦 Dispatchment limits attack points.

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What to Do If You Receive a Suspicious Message #

Do This Immediately: #

1. Do NOT click any links
2. Do NOT reply
3. Screenshot the message
4. Report it to **Kingston Express Support

📧 Early reporting protects everyone.

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What to Do If You Clicked a Link by Mistake #

1. Change your password immediately
2. Secure your email account
3. Review payout settings
4. Contact Kingston Express Support

🚨 Fast action limits damage.

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Common Seller Mistakes That Enable Scams #

❌ Acting on urgency
❌ Trusting message sender names
❌ Reusing passwords
❌ Communicating off-platform
❌ Ignoring security warnings

⚠️ Fraud succeeds when sellers rush.

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Final Rule (Memorize This) #

👉 If a message pressures you, asks for access, or sends a login link — it’s a scam.

Sellers who stay alert, verify everything, and rely on Dispatched by Kingston Express operate safely and keep control of their accounts and payouts 🔐📦🚫