How to Set Your Store Operating Hours on Kingston Express

Setting your store operating hours lets customers know when you’re available for order processing, pickup, delivery coordination, and messages.
Clear hours help manage expectations and reduce missed deliveries or slow responses.

This guide shows you how to set and use operating hours as a seller using Dokan Multivendor.

Why Operating Hours Matter #

Operating hours help:

• Customers know when you’re active
• Reduce late-night or off-hour messages
• Improve pickup coordination
• Set realistic delivery expectations

📌 Clear availability = happier customers.

Step 1: Go to Seller Dashboard Settings #

1. Log in to your Seller Dashboard
2. Click Settings
3. Open the Store tab

Step 2: Find the Store Operating Hours Section #

Depending on your setup, you may see:

• Store Open / Close Time
• Business Hours
• Store Availability

⏰ This controls when your store is shown as open or closed.

Step 3: Set Your Operating Days & Times #

Choose:

• Days you operate (e.g. Monday–Friday)
• Opening time
• Closing time

🕘 Example:

• Monday–Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

📌 Set realistic hours you can consistently maintain.

Step 4: Save Your Changes #

After setting your hours:

• Click Save Changes
• Refresh your store page to confirm

✅ Your operating hours update immediately.

What Customers See #

Customers may see:

• Your store marked as Open or Closed
• Operating hours on your store page
• Availability for pickup or contact

🛍️ This helps customers decide when to order or message.

How Operating Hours Affect Orders #

✔ Customers can still place orders outside your hours
✔ You’re expected to process orders during operating times
✔ Responses during open hours improve ratings

📌 Orders placed after hours can be handled next business day.

Tips for Managing Store Hours #

✔ Start with simple hours
✔ Update hours for holidays or breaks
✔ Don’t overpromise availability
✔ Communicate delays clearly if needed

Common Mistakes to Avoid #

❌ Leaving hours blank
❌ Setting unrealistic availability
❌ Forgetting to update holiday hours
❌ Ignoring messages during open hours

⚠️ Consistency matters more than long hours.

Final Tip #

Your operating hours set the rhythm of your business. Clear, realistic hours help you stay organized, reduce stress, and deliver a better customer experience ⏰