After placing an order, you’ll see different shipping statuses as your package moves from the seller to you.
Each status tells you what’s happening right now and what to expect next.

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Where to Check Your Shipping Status #

You can view your shipping status at any time:

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on your order
4. Look at the status shown at the top

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Pending Payment #

What it means:
Your order was created, but payment hasn’t been completed.

What to expect:

• The seller will not ship the order yet
• The order may be cancelled if payment isn’t completed

⏳ Complete payment to move the order forward.

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Processing #

What it means:
Payment is confirmed and the seller is preparing your order.

What’s happening now:

• Items are being packed
• Delivery or courier arrangements are being made

📦 Most orders spend the most time in this stage.

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On Hold #

What it means:
The order needs manual review before shipping.

Common reasons:

• Payment verification
• Stock confirmation
• Delivery coordination

🔔 You may be contacted if more information is needed.

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Shipped / In Transit #

What it means:
Your order has left the seller and is on its way to you.

What to expect:

• Courier or delivery driver is handling the package
• Tracking may update periodically

🚚 Tracking updates may not be real-time.

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Out for Delivery #

What it means:
Your order is scheduled to be delivered today or very soon.

What to do:

• Be available to receive the package
• Keep your phone nearby

📍 Delays can still happen due to traffic or weather.

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Delivered #

What it means:
The courier or seller marked the order as delivered.

What to do:

• Check your delivery location carefully
• Ask household members or neighbors
• Contact the seller if you haven’t received it

📦 Sometimes packages are left in secure locations.

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Completed #

What it means:
The order is officially closed and marked as fulfilled.

What to know:

• This usually means delivery is complete
• Returns or issues should be reported promptly

✅ This is the final status for most orders.

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Cancelled #

What it means:
The order was cancelled before shipping.

Possible reasons:

• Payment not completed
• Seller unable to fulfill the order
• Cancellation requested by customer

🚫 Cancelled orders will not be delivered.

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Refunded #

What it means:
Your payment has been returned.

What to expect:

• Refund timing depends on your payment provider
• You may receive a confirmation email

💳 Banks may take a few days to process refunds.

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Failed #

What it means:
The payment attempt was unsuccessful.

What to do:

• Place the order again
• Use a different payment method if needed

⚠️ No shipment starts until payment is successful.

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Important Things to Remember #

• Shipping statuses update as the order progresses
• Tracking updates may be delayed
• Local deliveries may not use courier tracking
• Sellers manage shipping directly

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When to Get Help #

Contact the seller if:

• Your order seems stuck
• Tracking hasn’t updated for several days

Contact Kingston Express Support if:

• The seller isn’t responding
• The order shows Delivered but wasn’t received

📌 Always include your order number.

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Final Tip #

Understanding shipping statuses helps you know exactly where your order is and when to take action. Most issues are resolved quickly with clear communication 🚚