If your Kingston Express account has been suspended and you believe it was a mistake — or the issue has been resolved — you can submit an appeal for review.

This guide explains how the appeal process works, what information to provide, and what happens next.

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What Is an Account Suspension Appeal? #

An appeal is a formal request asking Kingston Express to review your account suspension and reconsider access.

📌 Appeals are reviewed individually and fairly.

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Before You Submit an Appeal #

Before appealing, make sure you:

• Read the suspension email carefully
• Understand the reason for suspension
• Have corrected the issue if possible

📧 Most suspensions include instructions sent by email.

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Step 1: Check Your Email for Suspension Details #

Look for an email from Kingston Express explaining:

• Why your account was suspended
• Whether verification or action is required
• How to contact support

🔍 Check Spam or Junk folders if needed.

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Step 2: Gather Required Information #

Having clear details helps speed up the review.

Prepare:

• Your full name
• Email address linked to your account
• Username (if applicable)
• A short explanation of the issue
• Any supporting documents or screenshots

📎 Clear and honest information improves appeal success.

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Step 3: Contact Kingston Express Support #

To submit an appeal:

• Reply directly to the suspension email OR
• Contact Kingston Express Support via the Help or Contact page

In your message:

• State that you are appealing an account suspension
• Provide all requested details
• Explain the situation calmly and clearly

📝 Example appeal message:

“Hello, I’m writing to appeal the suspension of my Kingston Express account. I believe the issue has been resolved and would appreciate a review. My account email is [your email]. Thank you.”

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Step 4: Wait for the Review Process #

After submitting your appeal:

• Your account will be reviewed by the Kingston Express team
• You may be contacted for additional verification or clarification
• Review time varies depending on the issue

⏳ Some reviews are resolved quickly, others may take a few business days.

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Possible Appeal Outcomes #

After review, one of the following may happen:

• ✅ Account reinstated (full access restored)
• ⚠️ Temporary restrictions remain with conditions
• ❌ Appeal denied (for serious or repeated violations)

📌 All decisions are communicated by email.

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What to Avoid During an Appeal #

🚫 Avoid:

• Sending multiple appeal requests
• Creating a new account
• Providing false or misleading information
• Being aggressive or abusive in messages

📌 These actions can delay or negatively affect your appeal.

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Tips for a Successful Appeal #

✔ Be honest and respectful
✔ Respond quickly to requests for information
✔ Provide clear explanations
✔ Acknowledge mistakes if applicable

🤝 Cooperation helps resolve appeals faster.

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For Seller (Vendor) Accounts #

Vendor appeals may also require:

• Business verification
• Order fulfillment explanations
• Policy compliance confirmation

📦 Seller reviews may take slightly longer.

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When to Follow Up #

If you haven’t received a response:

• Wait 3–5 business days
• Then send one polite follow-up message

📧 Avoid repeated follow-ups.

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Final Tip #

Account suspensions and appeals are handled carefully to protect everyone on Kingston Express. Clear communication and patience are the best way to get your account reviewed and resolved 💙