Your store description and contact information help customers understand who you are, what you sell, and how to reach you.
A clear description and accurate contact details increase trust, sales, and smooth communication.

This guide shows you how to set them up correctly in your **Dokan Multivendor seller dashboard.

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Why This Section Is Important #

A good store description and contact info:

• Build customer confidence
• Reduce pre-sale questions
• Help with delivery coordination
• Make your store feel legitimate

📌 Customers often read this before buying.

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Step 1: Open Store Settings #

1. Log in to your Seller Dashboard
2. Click Settings
3. Select the Store tab

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Step 2: Write Your Store Description #

Your store description should answer:

• What do you sell?
• Who are your products for?
• What makes your store reliable or unique?

Keep it: #

✔ Clear
✔ Honest
✔ Easy to read

Example store description: #

“We specialize in quality home essentials and electronics with fast local delivery and reliable customer service across Kingston.”

📌 Avoid copying descriptions from other stores.

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Step 3: Add Your Contact Email #

• Use an email you check regularly
• This may be used for:
  • Customer questions
  • Order issues
  • Platform communication

📧 Your main account email is usually pre-filled.

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Step 4: Add a Phone Number (Highly Recommended) #

Adding a phone number helps with:

• Delivery coordination
• Urgent customer questions
• Courier communication

📞 This increases trust and reduces failed deliveries.

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Step 5: Optional Social Links (If Available) #

Some setups allow you to add:

• Instagram
• Facebook
• WhatsApp

📲 Only add active and professional accounts.

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Step 6: Save Your Changes #

After completing your description and contact info:

• Click Save Changes
• Refresh your store page to review it

✅ Updates apply instantly.

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What Customers See on Your Store Page #

Customers can see:

• Your store description
• Contact options (if enabled)
• A more complete and trustworthy profile

🛍️ This directly affects buying confidence.

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Common Mistakes to Avoid #

❌ Leaving the description empty
❌ Using vague text like “We sell everything”
❌ Providing inactive or incorrect contact details
❌ Using unprofessional language

⚠️ These reduce customer trust.

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Tips for Better Store Descriptions #

✔ Mention delivery area or speed
✔ Highlight quality or service
✔ Keep it short (3–6 sentences)
✔ Update if your business changes

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Final Tip #

Your store description and contact info act like your sales pitch and customer support sign.
Clear, honest information makes customers more comfortable buying from you — and more likely to return ⭐