Shipping setup is one of the most important parts of selling successfully.
Correct shipping settings ensure customers see the right delivery options, accurate fees, and realistic delivery times.

This guide walks you through local and international shipping setup using the Dokan Multivendor seller dashboard.

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Why Shipping Setup Matters #

Proper shipping configuration helps:

• Prevent undercharging or overcharging
• Avoid delivery disputes
• Improve checkout conversions
• Ensure smooth order fulfillment

📌 Incorrect shipping settings are a top cause of seller issues.

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Step 1: Open Shipping Settings #

1. Log in to your Seller Dashboard
2. Click Settings
3. Select Shipping

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Step 2: Enable Shipping for Your Store #

Make sure shipping is:

• Enabled
• Not set to “Disabled” or “Pickup Only” (unless intentional)

🚚 If shipping is disabled, customers won’t see delivery options.

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Step 3: Configure Local Shipping (Within Jamaica) #

Common local shipping methods: #

• Flat rate delivery
• Distance-based delivery
• Courier delivery
• Store pickup

What to set: #

• Delivery areas (Kingston, St. Andrew, islandwide)
• Delivery fee
• Estimated delivery time

📝 Example:

• Kingston: $800
• Outside Kingston: Courier rate

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Step 4: Set Shipping Zones (If Enabled) #

Shipping zones let you:

• Charge different rates by location
• Restrict delivery to areas you can serve

📍 Always match zones with your actual delivery capability.

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Step 5: Enable Store Pickup (Optional) #

If you offer pickup:

• Enable Local Pickup
• Clearly state pickup instructions
• Specify pickup hours and location

🏪 Pickup reduces delivery costs and disputes.

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Step 6: Configure International Shipping (If You Offer It) #

If you choose to ship internationally:

• Enable international shipping
• Select supported countries
• Set international rates

🌍 Only enable countries you can realistically ship to.

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Step 7: Add International Shipping Notes #

Always clarify:

• Delivery time estimates (7–21 business days)
• Customs duties & taxes are customer’s responsibility
• Tracking availability

📌 This prevents international disputes.

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Step 8: Save Your Shipping Settings #

After configuring:

• Click Save Changes
• Test checkout using a sample address

✅ Always test before selling.

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What Customers See at Checkout #

Customers will see:

• Available shipping methods
• Delivery fees
• Estimated delivery times

🛒 Clear options improve conversions.

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Common Shipping Setup Mistakes #

❌ Underpricing delivery fees
❌ Offering shipping to unsupported areas
❌ Forgetting to include handling time
❌ Enabling international shipping without preparation

⚠️ Always start simple and expand later.

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Best Practices for New Sellers #

✔ Start with flat-rate local shipping
✔ Add courier options once experienced
✔ Be honest with delivery times
✔ Update shipping rates if costs change

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Final Tip #

Shipping settings directly affect your profits and customer satisfaction. Set them carefully, test them often, and update them as your business grows 🚚