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Failed Deliveries: What Sellers Should Know
1 min read
Table of Contents
- What Is a Failed Delivery?
- Common Reasons Deliveries Fail
- Step 1: Check How the Order Was Shipped
- If the Order Is Dispatched by Kingston Express
- If the Order Is Seller-Managed
- What Happens After Repeated Failed Attempts?
- How Failed Deliveries Affect Sellers
- Common Seller Mistakes to Avoid
- How to Reduce Failed Deliveries
- When to Contact Support
- Final Tip
(Shipping & Delivery for Sellers)
A failed delivery happens when a shipment reaches the delivery stage but cannot be successfully handed to the customer.
Understanding why deliveries fail — and what to do next — helps sellers avoid returns, disputes, and lost revenue.
This guide explains:
- What a failed delivery means
- Common causes
- What sellers should do (and not do)
- How Dispatched by Kingston Express handles failed deliveries
What Is a Failed Delivery? #
A delivery is marked Failed when:
- A delivery attempt was made
- The package could not be handed over
- The order was not completed
📌 Failed does not mean lost.
Common Reasons Deliveries Fail #
✔ Customer unavailable
✔ Incorrect or incomplete address
✔ No access to location (gates, buildings)
✔ Customer unreachable by phone
✔ Delivery timing conflict
📦 Most failures are address or availability related.
Step 1: Check How the Order Was Shipped #
Before acting, confirm the delivery method:
🟦 Dispatched by Kingston Express #
- Kingston Express manages delivery attempts
🚚 Seller-Managed Delivery or Courier #
- Seller is responsible for follow-up
📌 Your next step depends on this.
If the Order Is Dispatched by Kingston Express #
What Happens Automatically #
- Kingston Express attempts follow-up delivery
- Status updates are recorded
- Customer may be contacted
What Sellers Should Do #
✔ Monitor status updates
✔ Reassure customer if contacted
What Sellers Should NOT Do #
❌ Do not resend the item
❌ Do not refund immediately
❌ Do not contact the courier directly
📦 Dispatchment handles retries and resolution.
If the Order Is Seller-Managed #
What You Should Do Immediately #
✔ Contact the customer
✔ Confirm address and availability
✔ Reschedule delivery or courier drop-off
✔ Update tracking or order notes
📞 Speed matters here.
What Happens After Repeated Failed Attempts? #
If delivery fails multiple times:
- The order may be:
- Returned to sender
- Held temporarily
- Customer may need to:
- Pay re-delivery fees
- Arrange pickup
📌 Policies vary by delivery method.
How Failed Deliveries Affect Sellers #
- Inventory may be returned
- Delivery costs may increase
- Order completion is delayed
- Customer satisfaction may drop
📉 Handling failures correctly protects your ratings.
Common Seller Mistakes to Avoid #
❌ Issuing refunds before resolution
❌ Resending items without confirmation
❌ Blaming the customer publicly
❌ Ignoring failed delivery notices
⚠️ These mistakes create disputes.
How to Reduce Failed Deliveries #
✔ Ensure listings request full addresses
✔ Encourage customers to include phone numbers
✔ Use Dispatched by Kingston Express
✔ Avoid vague delivery instructions
When to Contact Support #
Contact **Kingston Express Support if:
- A dispatchment order fails multiple times
- Delivery status seems incorrect
- You need help coordinating next steps
📧 Include order ID and delivery method.
Final Tip #
Failed deliveries are usually fixable, not fatal.
Stay calm, follow the process, and let the right party handle the issue. Sellers who respond professionally protect both their revenue and reputation 🚚📦
