What to Do If Your Seller Account Is Compromised

(Seller Security & Best Practices – Seller Guide)

If you believe your seller account may be compromised, speed and calm action matter more than anything else.
Unauthorized access doesn’t automatically mean permanent damage — many accounts on Kingston Express are successfully secured when sellers act quickly and correctly.

This guide explains:

• How to recognize a compromised account
• Immediate steps to take
• What Kingston Express will review
• How to prevent it from happening again

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Signs Your Account May Be Compromised #

Watch for:

• Password changes you didn’t make
• Orders you didn’t create
• Listings edited or prices changed
• Payout details altered
• Messages sent from your account

📌 Any one of these is enough to act.

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Step 1: Secure Your Account Immediately #

Do this first: #

✔ Change your seller account password
✔ Change your email password
✔ Log out of all devices (if available)

🚨 Do not investigate before securing access.

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Step 2: Check Critical Areas #

Review carefully:

• Payout and bank details
• Active listings and prices
• Recent orders and refunds
• Messages sent from your account

📌 Look for anything unfamiliar.

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Step 3: Contact Kingston Express Support Immediately #

Report the incident to Kingston Express Support and include:

• When you noticed the issue
• What appears affected
• Any actions you’ve already taken

📧 Early reporting helps freeze damage.

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Step 4: Do NOT Take Risky Actions #

Avoid:
❌ Issuing mass refunds
❌ Deleting listings blindly
❌ Creating a new seller account
❌ Arguing with customers

⚠️ These actions can make recovery harder.

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What Kingston Express Will Do Next #

Support may:

• Review login activity
• Temporarily restrict features
• Reverse unauthorized changes
• Secure payout settings

📊 Temporary restrictions are protective, not punitive.

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How Dispatched by Kingston Express Limits Damage #

If your orders are Dispatched by Kingston Express:

• Inventory remains secure
• Delivery manipulation is prevented
• Fraud-related disputes are reduced

📦 Dispatchment limits operational exposure.

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After Recovery: Strengthen Your Security #

Once access is restored:
✔ Update all passwords
✔ Remove unknown devices
✔ Review payout settings
✔ Stay alert for phishing

📌 Recovery is also prevention.

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What Does NOT Automatically Happen #

❌ Permanent suspension
❌ Automatic payout loss
❌ Blame for fraud you didn’t cause

📌 Prompt, honest reporting protects sellers.

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Common Seller Mistakes After a Compromise #

❌ Waiting too long to report
❌ Ignoring payout changes
❌ Assuming “it fixed itself”
❌ Reusing old passwords

⚠️ Security incidents require follow-up.

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Final Rule (This Matters) #

👉 Act fast, secure access first, and report immediately — panic causes more damage than the breach itself.

Sellers who respond quickly, follow process, and rely on Dispatched by Kingston Express recover faster and protect their businesses 🔐📦🛡️