(Who Is Responsible & When)
(Seller Disputes & Protection – Seller Guide)

Not all disputes are treated the same — responsibility depends on who handled the order.
On Kingston Express, understanding the difference between Dispatched by Kingston Express orders and seller-managed orders is critical to protecting payouts, ratings, and account health.

This guide explains:

• How responsibility is determined
• What sellers are protected from
• Where seller liability still applies
• Why dispatchment dramatically reduces dispute risk

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Why Responsibility Matters in Disputes #

Responsibility decides:

• Who must provide evidence
• Who absorbs losses
• Whether ratings are impacted
• How fast disputes resolve

📌 Knowing this upfront prevents mistakes.

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Two Fulfillment Paths, Two Risk Profiles #

There are only two fulfillment types:

1️⃣ Dispatched by Kingston Express
2️⃣ Seller-Managed Delivery

Each has very different dispute outcomes.

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📦 Dispatched by Kingston Express — How Disputes Work #

What Kingston Express Handles #

• Inventory storage
• Picking & packing
• Shipping & tracking
• Delivery confirmation
• Returns inspection

What This Means for Sellers #

✔ Delivery disputes are platform-handled
✔ Packing accuracy is verified
✔ Seller liability is reduced
✔ Evidence is already logged

📌 Most delivery-related disputes do NOT count against sellers.

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Common Disputes Where Sellers Are Protected (Dispatchment) #

For dispatched orders, sellers are usually protected in cases of:

• Item not received
• Delivery delays
• Courier handling damage
• Tracking discrepancies

📦 Platform records override buyer claims.

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Where Sellers Are Still Responsible (Even With Dispatchment) #

Dispatchment does not cover:

• Incorrect or misleading listings
• Wrong product sent to dispatchment
• Quality issues from supplier
• Variant mismatches

📌 Dispatchment protects logistics — not listing accuracy.

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🚚 Seller-Managed Delivery — How Disputes Work #

Seller Is Responsible For #

• Packing
• Courier selection
• Delivery proof
• Damage prevention

What This Means in Disputes #

❗ Seller must provide evidence
❗ Seller absorbs courier issues
❗ Higher dispute exposure

📌 Seller-managed orders carry more risk.

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Common Disputes Sellers Must Handle (Seller-Managed) #

For seller-managed delivery:

• Item not received
• Damaged in transit
• Late delivery
• Missing items

📌 Proof and documentation are critical.

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Evidence Comparison (Dispatchment vs Seller-Managed) #

Area	Dispatchment	Seller-Managed
Delivery proof	Platform records	Seller-provided
Packing logs	Verified	Seller responsibility
Courier issues	Platform handled	Seller liable
Resolution speed	Faster	Slower

📊 Dispatchment simplifies disputes.

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Rating Impact Comparison #

📦 Dispatched by Kingston Express

• Delivery disputes often do not affect ratings

🚚 Seller-Managed

• Repeated delivery issues can affect ratings

📌 Reliability protects reputation.

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When Sellers Should Switch to Dispatchment #

Consider dispatchment if:
✔ Delivery disputes are increasing
✔ Order volume is growing
✔ You want international shipping
✔ You want lower dispute exposure

📦 Dispatchment is a protection strategy.

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What Sellers Should NOT Do #

❌ Assume all disputes are equal
❌ Panic refund dispatchment orders
❌ Argue responsibility emotionally
❌ Ignore listing accuracy

⚠️ Understanding responsibility prevents losses.

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Final Rule (This Saves Sellers Money) #

👉 Dispatchment shifts delivery risk away from sellers — but accuracy remains your responsibility.

Sellers who choose the right fulfillment path, maintain accurate listings, and rely on Dispatched by Kingston Express dramatically reduce disputes, protect ratings, and scale safely 🛡️📦📈