After placing an order on Kingston Express, you may realize you need to make a change — such as updating an item, quantity, or delivery details.

This guide explains what can be changed, what cannot, and what to do next.

Short Answer #

🔔 Orders cannot be edited directly after they are placed.
However, you may still be able to request changes depending on the order status and seller approval.

Why Orders Can’t Be Edited Directly #

For security and accuracy reasons:

• Payments are processed immediately
• Sellers begin preparing orders quickly
• Editing orders could cause billing or delivery issues

🛒 This is standard for most online marketplaces.

Step 1: Check Your Order Status #

Before requesting any changes:

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on the order
4. Check the order status

Step 2: What Changes May Be Possible #

You may be able to request changes if the order is:

• Pending Payment
• Processing
• On Hold

Possible changes (seller approval required):

• Item quantity
• Item replacement
• Delivery address or phone number
• Delivery instructions

⏳ Changes are more likely if the seller hasn’t shipped the order yet.

Step 3: Contact the Seller Immediately #

Since Kingston Express is a multivendor marketplace, only the seller can approve changes.

How to contact the seller: #

1. Open your order page
2. Scroll to the Seller / Store information
3. Click Contact Seller
4. Send a clear message explaining the change
5. Include your order number

📝 Example message:

“Hello, I’d like to update my delivery address for order #12345. Please let me know if this is possible. Thank you.”

When Changes Are NOT Possible #

You usually cannot change an order if:

• It has been shipped
• It is marked Completed
• The seller has already handed it to a courier

🚚 In these cases, you may need to cancel the order or request a return instead.

What If the Seller Can’t Make the Change? #

If changes are not possible, the seller may:

• Suggest cancelling the order
• Ask you to place a new order
• Offer a refund or alternative solution

📌 Always wait for confirmation before placing a new order.