DELIVERY, SHIPPING & DISPATCHMENT POLICY

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KINGSTON EXPRESS

KINGSTON EXPRESS #

DELIVERY, SHIPPING & DISPATCHMENT POLICY #

Last Updated: [Insert Date]

This Delivery, Shipping & Dispatchment Policy explains how orders are delivered when you purchase products through the Kingston Express platform.

This Policy applies to all buyers and should be read together with the Terms of Use and Returns, Refunds & Cancellations Policy.

1. OVERVIEW #

Kingston Express facilitates the delivery of products purchased on the Platform in one or more of the following ways:

Products sold directly by Kingston Express
Products sold by third-party sellers
Products Dispatched by Kingston Express, where Kingston Express provides dispatchment services on behalf of a seller

Delivery options, timelines, and responsibilities may vary depending on how an item is sold and dispatched.

2. “DISPATCHED BY KINGSTON EXPRESS” #

When an item is marked “Dispatched by Kingston Express”, Kingston Express handles dispatchment services such as order preparation, coordination with delivery partners, and delivery tracking.

This does not change the identity of the seller unless the item is expressly stated to be sold by Kingston Express.

3. DELIVERY AREAS #

Kingston Express delivers to supported locations within Jamaica.

Delivery availability may vary based on:

Geographic location
Courier coverage
Item type or size
Seller restrictions

Some items may not be eligible for delivery to certain areas.

4. DELIVERY TIMEFRAMES #

Delivery timeframes displayed on the Platform are estimates only and are not guarantees.

Delivery estimates may be affected by:

Order processing time
Courier availability
Weather or traffic conditions
Public holidays
Incorrect or incomplete delivery information

Kingston Express is not responsible for delays caused by circumstances beyond its reasonable control.

5. SHIPPING FEES #

Delivery fees, if applicable, are displayed at checkout before you complete your order.

Fees may vary based on:

Delivery location
Order size or weight
Dispatchment method
Promotional offers

6. DELIVERY PROCESS #

6.1 Order Processing #

Orders are processed once payment authorization is successful. Processing times may vary depending on the seller and item availability.

6.2 Delivery Attempts #

Delivery partners may attempt delivery during standard delivery hours. If delivery cannot be completed, additional attempts or instructions may apply.

7. BUYER RESPONSIBILITIES #

Buyers are responsible for:

Providing accurate and complete delivery information
Being available to receive deliveries where required
Ensuring access to the delivery location

Failure to meet these responsibilities may result in delays, failed deliveries, or additional fees.

8. FAILED OR MISSED DELIVERIES #

If delivery cannot be completed due to:

Incorrect address information
Buyer unavailability
Inaccessible delivery location

The order may be:

Re-attempted
Returned to the seller
Cancelled in accordance with applicable policies

Additional delivery charges may apply.

9. RISK OF LOSS #

Risk of loss transfers to the buyer upon confirmed delivery to the provided address.

For items delivered to shared locations or left in designated safe places at the buyer’s request, delivery confirmation constitutes completion of delivery.

10. DELIVERY CONFIRMATION & PROOF #

Delivery may be confirmed through:

Courier confirmation
Delivery scans
Photo evidence
Recipient acknowledgment

Such confirmation may be used to resolve delivery-related disputes.

11. RETURNS RELATED TO DELIVERY #

If an item arrives:

Damaged
Incorrect
Missing

Buyers should report the issue promptly through the Platform in accordance with the Returns, Refunds & Cancellations Policy.

Return eligibility and processes may vary depending on whether the item was sold by Kingston Express or a third-party seller.

12. FORCE MAJEURE & SERVICE INTERRUPTIONS #

Delivery services may be interrupted or delayed due to events beyond reasonable control, including:

Natural disasters
Severe weather
Strikes or labor disruptions
Government actions
Public emergencies

Kingston Express is not liable for delays caused by such events.

13. POLICY UPDATES #

This Delivery, Shipping & Dispatchment Policy may be updated from time to time. Updates will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Policy.