(Policies, Compliance & Account Health – Seller Guide)

Most policy violations are avoidable.
They usually happen because sellers move too fast, guess instead of asking, or don’t understand how responsibility changes — especially when using Dispatched by Kingston Express.

This guide shows you exactly how to stay compliant, protect your account health, and sell with confidence on Kingston Express.

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First: What a “Policy Violation” Really Is #

A policy violation happens when a seller:

• Breaks a marketplace rule
• Repeats a known mistake
• Ignores instructions or warnings

📌 Violations are about actions — not intent.

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The 5 Golden Rules That Prevent 90% of Violations #

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1. Keep Listings Accurate at All Times #

Always ensure:
✔ Titles match the product
✔ Images show the real item
✔ Variations are correct
✔ Stock levels are accurate

🚫 Avoid:

• Misleading images
• Copy-paste descriptions that don’t match
• Selling items you don’t have

📌 Listing accuracy is the #1 enforcement trigger.

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2. Know Your Role in Every Order #

Before acting, always ask:

Is this order…

• 🟦 Dispatched by Kingston Express?
• 🚚 Seller-managed?

Why this matters: #

• Dispatchment orders are hands-off
• Seller-managed orders require active handling

📦 Many violations happen when sellers do the wrong action for the wrong order type.

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3. Never Bypass the Platform (Ever) #

Strictly prohibited:
❌ Asking customers to pay outside the platform
❌ Sharing personal contact info to avoid fees
❌ Handling refunds or disputes off-platform

🚫 These violations can lead to immediate suspension.

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4. Follow Process — Not Emotion #

When issues happen:
✔ Stay calm
✔ Follow the documented process
✔ Let inspections and reviews happen

❌ Do NOT:

• Panic refund
• Argue with customers
• Admit fault prematurely

📌 Process protects sellers.

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5. Take Warnings Seriously (They Are Your Safety Net) #

A warning means:

• You can fix the issue
• Your account is still healthy
• Support expects corrective action

✔ Read it fully
✔ Correct the issue immediately
✔ Ask questions if unclear

⚠️ Ignoring warnings leads to violations.

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How Dispatched by Kingston Express Helps You Stay Compliant #

Using Dispatched by Kingston Express:

• Prevents shipping manipulation
• Automates tracking and delivery updates
• Centralizes returns and inspections
• Reduces dispute-based violations

📦 Dispatchment lowers risk — but sellers must still follow rules.

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Common Violation Traps (Avoid These) #

❌ Cancelling orders too late
❌ Editing dispatchment statuses
❌ Selling restricted items “just once”
❌ Promising guaranteed delivery
❌ Refunding before inspection

📌 Most sellers don’t realize these are violations — until it’s too late.

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A Simple Compliance Checklist (Use This Weekly) #

✔ Listings accurate
✔ Inventory updated
✔ Orders reviewed daily
✔ Messages professional
✔ Returns handled by policy
✔ No off-platform communication

📊 Healthy habits prevent violations.

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What to Do If You’re Unsure (Smart Move) #

If you’re unsure about:

• A product
• A shipping rule
• A refund situation
• A customer request

👉 Contact Kingston Express Support before acting

📧 Asking first is always safer than fixing later.

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What Does NOT Count as a Violation #

❌ A single honest mistake
❌ A customs delay
❌ A delivery issue handled correctly
❌ A dispute resolved through process

📌 Violations are about repeated or serious rule-breaking.

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Final Rule (This Is the Key) #

👉 If an action hides information, bypasses the system, or misleads a customer — don’t do it.

Sellers who focus on accuracy, follow process, and rely on Dispatched by Kingston Express operate safely, maintain strong account health, and grow long-term 🛡️📦📈