Keeping your Kingston Express account secure helps protect your personal information, orders, payments, and rewards.
This guide explains simple but effective steps you can take to keep your account safe at all times.

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Use a Strong, Unique Password #

Your password is the first line of defense.

Best practices: #

• Use at least 8–12 characters
• Combine uppercase, lowercase, numbers, and symbols
• Avoid using your name, email, or common words
• Don’t reuse passwords from other websites

🔐 A strong password greatly reduces the risk of unauthorized access.

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Change Your Password Regularly #

Even strong passwords should be updated from time to time.

✔ Change your password:

• If you suspect unusual activity
• After using a shared or public device
• Periodically for added security

📌 You can change your password in My Account → Account Details.

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Protect Your Email Account #

Your email controls:

• Password resets
• Order notifications
• Security alerts

📧 Make sure your email account is also secure:

• Use a strong email password
• Enable email security features if available
• Never share email login details

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Be Careful on Shared or Public Devices #

If you log in from:

• A shared computer
• An internet café
• A public or work device

Always:

• Log out when finished
• Avoid saving passwords in the browser

🚫 Never leave your account signed in on shared devices.

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Watch Out for Phishing & Fake Messages #

Fraudulent messages may try to trick you into revealing your details.

⚠️ Be cautious of:

• Emails asking for your password
• Messages claiming “urgent account issues”
• Links that look suspicious or unfamiliar

📌 Kingston Express will never ask for your password by email.

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Keep Your Profile Information Accurate #

• Keep your email address up to date
• Review your account details regularly
• Check order history for anything unfamiliar

🔍 Early detection helps prevent bigger issues.

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Monitor Your Orders & Payments #

Regularly check:

• Recent orders
• Payment activity
• Wallet, points, or gift card balances

📦 Report any unfamiliar activity immediately.

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Log Out When Not Using Your Account #

✔ Log out when:

• You finish shopping
• You switch devices
• You use someone else’s phone or computer

📌 Logging out prevents unauthorized access.

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What to Do If You Suspect a Security Issue #

If you think your account may be compromised:

1. Change your password immediately
2. Check your recent orders and activity
3. Contact Kingston Express Support
4. Secure your email account as well

🚨 Acting quickly helps limit potential damage.

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When to Contact Support #

Contact Kingston Express Support if:

• You see orders you didn’t place
• You can’t log in after changing your password
• You receive suspicious messages claiming to be from Kingston Express

📌 Provide your account email and details of the issue.

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Helpful Security Tips #

✔ Never share your password
✔ Avoid logging in on unknown networks
✔ Use secure internet connections
✔ Keep your browser and device updated

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Final Tip #

Account security is a shared responsibility. A few careful habits go a long way in keeping your Kingston Express account safe and secure 🔒