KINGSTON EXPRESS #

PAYMENTS, FEES & PROMOTIONS TERMS (BUYERS) #

Last Updated: [Insert Date]

These Payments, Fees & Promotions Terms explain how payments are processed, how fees are applied, and how promotions operate when you purchase products through the Kingston Express platform.

These Terms apply to all buyers and should be read together with the Terms of Use and Returns, Refunds & Cancellations Policy.

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1. ACCEPTED PAYMENT METHODS #

Kingston Express accepts one or more of the following payment methods, as displayed at checkout:

• Debit and credit cards
• Digital wallets
• Bank transfers or other electronic payment methods
• Gift cards or store credits (where available)

Availability of payment methods may vary based on location, device, or order type.

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2. PAYMENT AUTHORIZATION & SETTLEMENT #

2.1 Authorization #

When you place an order, your selected payment method may be authorized for the order amount.

Authorization is not a final charge but reserves funds until the order is processed.

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2.2 Settlement (Charging) #

Your payment method may be charged:

• When an order is dispatched, or
• When an order is otherwise confirmed, depending on the product or payment method

If an order is cancelled or cannot be fulfilled, authorized amounts will be released or refunded in accordance with applicable policies.

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3. PRICES, FEES & CURRENCY #

• Prices are displayed on the Platform and may include or exclude taxes and delivery fees, as indicated at checkout.
• Additional fees (such as delivery or service fees) will be disclosed before you complete your order.
• All charges are processed in the currency displayed at checkout.

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4. PROMO CODES & DISCOUNTS #

Promo codes and discounts:

• May be subject to eligibility requirements
• May apply to specific products, sellers, or order values
• May have expiration dates or usage limits

Promo codes:

• Cannot be redeemed for cash
• Cannot be combined unless stated otherwise
• May be withdrawn or modified at any time

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5. GIFT CARDS & STORE CREDIT #

5.1 Use of Gift Cards #

Gift cards or store credits may be redeemed on the Platform in accordance with displayed terms.

They:

• Are not redeemable for cash
• May have expiration dates
• May be subject to balance limits or usage restrictions

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5.2 Lost or Unauthorized Use #

Kingston Express is not responsible for lost, stolen, or unauthorized use of gift cards unless required by law.

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6. FAILED PAYMENTS #

If a payment fails or is declined:

• The order may not be completed
• You may be prompted to select another payment method

Repeated failed payment attempts may result in account restrictions.

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7. CHARGEBACKS & PAYMENT DISPUTES #

7.1 Chargeback Process #

If you initiate a chargeback or payment dispute with your bank or payment provider:

• Kingston Express may investigate the transaction
• Supporting information may be provided to the payment provider

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7.2 Resolution #

Where a chargeback is resolved in favor of Kingston Express:

• The charge will remain
• Any refunded amounts may be reversed

Where resolved in favor of the buyer:

• Refunds will be issued in accordance with the payment provider’s rules

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7.3 Account Impact #

Excessive or abusive chargebacks may result in:

• Account review
• Restrictions
• Suspension

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8. PRICING ERRORS & ADJUSTMENTS #

If a pricing error occurs:

• Kingston Express reserves the right to cancel or adjust the order
• You will be notified and refunded where applicable

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9. THIRD-PARTY PAYMENT PROVIDERS #

Payments may be processed by third-party payment service providers.

Use of such services may be subject to additional terms and privacy practices.

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10. CHANGES TO THESE TERMS #

These Payments, Fees & Promotions Terms may be updated from time to time.

Updates will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Terms.

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11. CONTACT & SUPPORT #

For payment-related questions, contact Kingston Express customer support via the Platform or at:

Email: [email protected]
Phone: [Insert number]