After you add a product, it may not appear immediately to customers.
That’s because some products go through a visibility check or approval process to keep the marketplace safe and high-quality.

This article explains why products are reviewed, what visibility statuses mean, and how to get your products approved faster.

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Why Products May Need Approval #

Product approval helps:

• Protect customers from misleading listings
• Ensure products follow marketplace rules
• Maintain quality and trust
• Prevent prohibited or restricted items

📌 Not all products require approval, but some do.

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Common Product Visibility Statuses Explained #

🟡 Pending Review #

• Product submitted successfully
• Awaiting review by Kingston Express
• Not visible to customers yet

🟢 Published / Live #

• Product approved
• Visible in search and categories
• Customers can place orders

🔴 Draft #

• Product not submitted
• Only visible to you

⚠️ Rejected (If Applicable) #

• Product did not meet guidelines
• Reason usually provided by email or dashboard notice

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What Reviewers Typically Check #

During review, the team may check:

• Product title & description clarity
• Product images quality
• Category correctness
• Pricing accuracy
• Compliance with marketplace policies

🧐 This is usually a quick quality check.

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How Long Product Approval Takes #

Approval time may vary depending on:

• Number of products submitted
• Seller verification status
• Complexity of the product

⏳ Most reviews are completed within a short time.

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How to Get Products Approved Faster #

✔ Use clear product titles
✔ Add detailed descriptions
✔ Upload high-quality images
✔ Choose the correct category
✔ Avoid restricted or prohibited items

📌 Clean listings pass faster.

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Common Reasons Products Get Delayed or Rejected #

❌ Missing description
❌ Low-quality or misleading images
❌ Wrong category
❌ Incomplete pricing or stock
❌ Selling restricted items

⚠️ Fixing these usually resolves the issue.

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What to Do If Your Product Is Rejected #

If a product is rejected:

1. Check your email or dashboard message
2. Read the reason carefully
3. Edit the product to fix the issue
4. Resubmit for review

🔄 Most rejections are fixable.

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Can You Edit a Live Product? #

Yes. You can:

• Edit price
• Update stock
• Improve descriptions or images

📌 Some edits may trigger re-review.

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What Customers See While Product Is Pending #

Customers:

• Cannot see pending products
• Cannot search or order them

🛒 This prevents confusion and protects buyers.

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Seller Best Practices for Visibility #

✔ Start with a few quality products
✔ Follow listing guidelines
✔ Avoid rushing product uploads
✔ Review your listings as a customer

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Final Tip #

Product approval isn’t a roadblock — it’s quality control.
Once your listings meet the standard, they go live smoothly and sell with confidence ✅🛍️