If you’ve forgotten your password or can’t log in, don’t worry — resetting your password is quick and secure.
This guide walks you through step by step how to regain access to your account.

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Step 1: Go to the Login Page #

1. Visit the Kingston Express website
2. Click My Account
3. On the login page, click Lost your password?

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Step 2: Enter Your Email Address #

On the password reset page:

1. Enter the email address linked to your Kingston Express account
2. Click Reset Password

📧 Make sure this is the same email you used when signing up.

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Step 3: Check Your Email #

After submitting your request:

• Check your email inbox
• Look for a message from Kingston Express
• Click the password reset link in the email

📌 If you don’t see it, check your Spam or Junk folder.

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Step 4: Create a New Password #

After clicking the reset link:

1. Enter a new password
2. Confirm the password
3. Save your changes

🔐 Choose a strong password that you don’t use on other websites.

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Step 5: Log In With Your New Password #

Return to the My Account page and log in using:

• Your email address
• Your new password

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Didn’t Receive the Reset Email? #

If the email doesn’t arrive:

• Wait a few minutes and refresh your inbox
• Check Spam/Junk folders
• Make sure the email address was entered correctly

🔄 You can request another reset if needed.

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Common Issues & Fixes #

Email Not Recognized #

• You may have checked out as a guest
• Try another email you may have used

Reset Link Expired #

• Request a new password reset
• Use the most recent email link

Page Not Loading #

• Refresh the page
• Try another browser or device

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Security Tips #

✔ Never share your password
✔ Log out on shared or public devices
✔ Update your password regularly
✔ Use a unique password for Kingston Express

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When to Contact Support #

Contact Kingston Express Support if:

• You’re not receiving reset emails
• The reset link doesn’t work
• You still can’t log in after resetting

📌 Provide your full name and the email used for your account.

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Final Tip #

Password resets are designed to keep your account secure. If you ever get stuck, help is always available so you can get back to shopping quickly 😊