After registering as a seller, your account goes through an approval process before you can start listing products and receiving orders.
This helps keep Kingston Express safe, trustworthy, and professional for both sellers and customers.

This article explains why approval is required, what happens during review, and what to do while you wait.

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Why Seller Approval Is Required #

Seller approval helps to:

• Protect customers from fraud
• Maintain quality products and services
• Ensure sellers follow marketplace rules
• Verify basic seller information

📌 This process benefits serious sellers and builds customer trust.

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What Happens After You Register as a Seller #

Once you submit your seller registration:

1. Your account is created
2. Your seller status is marked as Pending Approval
3. The Kingston Express team reviews your details

⏳ You may not see seller features immediately.

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What the Review Process Looks At #

During approval, the team may review:

• Your store name
• Account details (name, email, contact info)
• Store description (if provided)
• Compliance with marketplace rules
• Any required verification information

🛍️ This is usually a basic review, not a background check.

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How Long Seller Approval Takes #

Approval time can vary depending on:

• Number of new seller applications
• Whether verification is required
• Accuracy of information submitted

⏳ Most approvals are completed within a short time, but delays can happen during busy periods.

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How You’ll Know You’re Approved #

Once approved:

• You’ll receive an email notification
• Your account dashboard will unlock seller features
• You’ll see options to:
  • Add products
  • Manage orders
  • Configure your store

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What If Your Seller Account Is Still Pending? #

If your account is still pending:

• Be patient — reviews are done manually
• Check your email (including Spam/Junk)
• Make sure you didn’t miss a message requesting more info

📌 Do not create another seller account.

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If Additional Information Is Required #

Sometimes, you may be asked to provide:

• Business details
• Identification
• Proof of address
• Additional store information

📎 Responding quickly helps speed up approval.

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Common Reasons Seller Approval Is Delayed #

• Missing or incorrect information
• Store name that violates guidelines
• Duplicate accounts
• High volume of new seller applications

⚠️ Delays don’t mean rejection.

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What You Can Do While Waiting for Approval #

✔ Prepare product photos and descriptions
✔ Decide on pricing and shipping options
✔ Read seller policies and guidelines
✔ Plan your store branding (logo, banner)

💡 This saves time once you’re approved.

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What If Your Seller Account Is Rejected? #

In rare cases:

• You’ll be notified by email
• The reason will usually be explained
• You may be allowed to reapply or appeal

📌 Always follow the instructions provided.

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When to Contact Support #

Contact Kingston Express Support if:

• You’ve been waiting a long time with no updates
• You were asked for documents and already submitted them
• You believe there’s an error with your application

📧 Include your account email and store name.

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Final Tip #

Seller approval is a normal part of joining a professional marketplace. Once approved, you’ll have full access to powerful tools to grow your business on Kingston Express 🚀