(Policies, Compliance & Account Health – Seller Guide)

Enforcement actions on Kingston Express are designed to correct issues early, not punish good sellers.
Most actions follow a progressive system: warnings → restrictions → suspension — based on patterns, not single mistakes.

This guide explains:

• The difference between warnings, restrictions, and suspensions
• What triggers each action
• What sellers should do at every stage
• How Dispatched by Kingston Express reduces risk

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The Enforcement Ladder (How It Works) #

Think of enforcement as levels, not surprises:

1️⃣ Warning – Heads-up to fix an issue
2️⃣ Restriction – Temporary limits to prevent harm
3️⃣ Suspension – Selling paused due to serious or repeated issues

📌 Most sellers never reach suspension.

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1️⃣ Warnings (Early Protection Signal) #

What a Warning Means #

• A rule was broken or a risk pattern appeared
• Your account is still active
• You’re expected to correct the issue

Common Warning Triggers #

• Listing inaccuracies
• Late cancellations
• Improper status updates
• Early refunding without review

What Sellers Should Do #

✔ Read the warning fully
✔ Identify the exact issue
✔ Fix it immediately
✔ Adjust processes to prevent repeats

📌 Warnings are opportunities to protect your account.

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2️⃣ Restrictions (Temporary Safety Measures) #

What a Restriction Means #

• A specific feature is limited temporarily
• Your store remains visible
• Selling may continue with conditions

Examples of Restrictions #

• International shipping disabled
• Dispatchment eligibility paused
• Product listing limits
• Payout delays for review

📌 Restrictions are targeted — not total shutdowns.

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Why Restrictions Happen #

Restrictions are applied when:

• Warnings are ignored
• Metrics show repeated risk
• An issue could impact customers

📊 They prevent escalation to suspension.

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3️⃣ Suspensions (Last Resort) #

What a Suspension Means #

• Selling is paused
• Listings may be hidden
• Access is restricted

Why Suspensions Occur #

• Repeated policy violations
• Serious misconduct
• Fraud or platform abuse
• Ignoring previous actions

🚫 Suspensions are not random.

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Immediate Suspension Scenarios (No Warnings) #

Some actions may lead to immediate suspension:

• Selling illegal or counterfeit goods
• Off-platform payment requests
• Fake tracking or delivery confirmation
• Harassment or threats

⚠️ These bypass the warning stage.

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How Dispatched by Kingston Express Reduces Enforcement Risk #

Using Dispatched by Kingston Express:

• Prevents delivery status manipulation
• Improves tracking accuracy
• Centralizes returns and inspections
• Reduces dispute-driven actions

📦 Dispatchment stabilizes account health — but rules still apply.

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What Does NOT Trigger Enforcement #

❌ One honest mistake
❌ A single dispute
❌ Customs or weather delays
❌ Platform-wide delivery slowdowns

📌 Enforcement is pattern-based.

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What to Do at Each Stage (Quick Action Guide) #

If You Receive a Warning #

✔ Fix immediately
✔ Ask support if unclear
✔ Monitor metrics weekly

If You Receive a Restriction #

✔ Identify the trigger
✔ Stop risky behavior
✔ Improve affected processes
✔ Follow reinstatement instructions

If You Are Suspended #

✔ Read the notice carefully
✔ Prepare evidence
✔ Submit an appeal (if allowed)
✔ Do not create new accounts

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Common Seller Mistakes That Escalate Actions #

❌ Ignoring warnings
❌ Repeating the same issue
❌ Arguing emotionally
❌ Bypassing the platform
❌ Assuming “it’ll be fine”

⚠️ Escalation is preventable.

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When to Contact Support (Do This Early) #

Contact **Kingston Express Support if:

• You don’t understand an action
• A warning seems incorrect
• A restriction affects your operations
• You’re unsure how to recover

📧 Early clarification prevents escalation.

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Final Truth (Read This Twice) #

👉 Warnings teach. Restrictions protect. Suspensions stop harm.

Sellers who act early, fix issues fast, and rely on Dispatched by Kingston Express rarely face serious enforcement — and grow with confidence 🛡️📦📊