Waiting for an order can be frustrating — especially when you’re excited about your purchase.
There are several normal reasons why an order may take longer than expected.

This guide explains the most common causes, what you can check, and what to do next.

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1. Your Order Is Still Being Prepared #

If your order status is Processing, the seller is still getting it ready.

This may include:

• Confirming payment
• Packing items
• Arranging delivery or pickup

📦 Some sellers need extra time, especially for handmade or custom items.

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2. Delivery Takes Time Depending on Location #

Delivery time can vary based on:

• Seller location
• Customer location
• Courier availability
• Traffic or weather conditions

🚚 Orders going outside Kingston or to rural areas may take longer.

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3. The Seller Is Waiting for Confirmation #

Some orders are placed On Hold while the seller:

• Confirms stock
• Verifies payment
• Finalizes delivery arrangements

🔔 Check your email or messages in case the seller contacted you.

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4. No Tracking Information Was Provided #

Not all sellers use courier tracking numbers.

If you don’t see tracking details:

• The seller may be using local delivery
• The order may be delivered directly by the vendor

📞 In this case, contacting the seller is the best option.

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5. Delays Caused by High Order Volume #

During busy periods such as:

• Holidays
• Sales or promotions
• Weekends

Sellers and couriers may experience delays.

⏳ This is normal and orders usually arrive shortly after.

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6. Incorrect or Incomplete Delivery Information #

Delays can happen if:

• Address is incomplete
• Phone number is incorrect
• Delivery instructions are missing

✍️ Always double-check your details at checkout.

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What You Should Do First #

Before contacting support:

1. Log in to My Account → Orders
2. Check your order status
3. Review your order details and address
4. Check your email for updates

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How to Contact the Seller #

If your order is taking longer than expected:

1. Open your order
2. Scroll to the Seller / Store information
3. Use the Contact Seller or messaging option
4. Include your order number

💬 Sellers can usually give the fastest update.

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When to Contact Kingston Express Support #

Contact support if:

• The seller is not responding
• The order is marked Completed but not received
• There has been a long delay with no updates

📌 Always include your order number when contacting support.

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Final Tip #

Most delivery delays are temporary and get resolved quickly with communication.
Checking your order status and messaging the seller first can save time and stress 😊