(Policies, Compliance & Account Health – Seller Guide)

Account suspensions don’t happen randomly.
On Kingston Express, suspensions are used only when serious or repeated issues put customers, sellers, or the platform at risk.

This guide explains:

• The real reasons seller accounts get suspended
• The difference between warnings, restrictions, and suspension
• How Dispatched by Kingston Express reduces risk
• How to avoid suspension entirely

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First: Suspension vs Warning (Important Difference) #

⚠️ Warning #

• Educational or corrective
• Account remains active
• Seller is expected to fix behavior

🚫 Suspension #

• Account access is restricted
• Selling activity is paused
• Used for serious or repeated violations

📌 Most sellers receive warnings before suspension.

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Top Reasons Seller Accounts Get Suspended #

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1. Repeated Policy Violations #

Suspensions often occur when sellers:

• Ignore previous warnings
• Repeat the same mistake
• Show a pattern of non-compliance

Examples:

• Misleading product listings
• Repeated late cancellations
• Ignoring return or refund rules

📊 Patterns matter more than one incident.

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2. Selling Prohibited or Restricted Products #

Immediate suspension may occur if sellers list:

• Illegal items
• Counterfeit goods
• Unauthorized branded products
• Items restricted by law or platform policy

🚫 Some violations skip warnings entirely.

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3. Order Fulfillment Abuse #

Suspension risk increases if sellers:

• Frequently fail to ship orders
• Cancel orders after dispatch
• Mark orders as delivered incorrectly
• Manipulate order statuses

📌 Trust breaks when fulfillment is unreliable.

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4. Refund, Return & Dispute Abuse #

High-risk behavior includes:

• Refusing valid returns
• Refunding off-platform
• Issuing refunds without inspection
• Forcing customers to withdraw disputes

⚠️ Dispute abuse is taken seriously.

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5. Poor Customer Conduct #

Accounts may be suspended for:

• Harassment or abusive language
• Threatening customers
• Discriminatory or offensive messages
• Repeated unprofessional behavior

📌 Behavior matters as much as delivery.

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6. Attempting to Bypass the Platform #

Strictly prohibited actions include:

• Asking customers to pay outside the platform
• Sharing personal contact details to avoid fees
• Moving disputes off-platform

🚫 This often results in immediate suspension.

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7. Fraudulent or Suspicious Activity #

This includes:

• Fake tracking updates
• False delivery confirmations
• Manipulating reviews or ratings
• Multiple linked accounts

⚠️ These cases may involve permanent suspension.

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How Dispatched by Kingston Express Reduces Suspension Risk #

Using Dispatched by Kingston Express:

• Prevents delivery manipulation
• Centralizes shipping compliance
• Reduces dispute-based violations
• Improves tracking accuracy

📦 Dispatchment protects sellers — but does not excuse policy violations.

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Common Seller Myths (That Cause Suspensions) #

❌ “One mistake won’t matter”
❌ “Warnings aren’t serious”
❌ “Dispatchment means I can relax”
❌ “Support won’t notice”

📌 Every enforcement action is documented.

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How Sellers Can Avoid Suspension Completely #

✔ Read and follow marketplace policies
✔ Fix issues immediately after warnings
✔ Use Dispatched by Kingston Express when possible
✔ Keep listings accurate
✔ Communicate professionally
✔ Ask support before guessing

📈 Preventing suspension is easier than appealing one.

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What To Do If You Receive a Warning #

1. Read the warning carefully
2. Identify what triggered it
3. Correct the issue immediately
4. Contact support if unclear

📌 Warnings are opportunities, not punishments.

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When to Contact Support (Do This Early) #

Contact **Kingston Express Support if:

• You receive multiple warnings
• You don’t understand a violation
• Your account health changes suddenly

📧 Early clarification prevents suspension.

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Final Rule (This Is the Truth) #

👉 Seller accounts get suspended because trust is broken — not because of bad luck.

Sellers who respect policies, act quickly on warnings, and rely on Dispatched by Kingston Express operate safely, visibly, and long-term 🛡️📦📊