Kingston Express Buyer Protection Program #

1. Overview #

The Kingston Express Buyer Protection Program is designed to help buyers shop with confidence on our marketplace. This program summarizes protections already provided under our existing Terms of Use, Returns Policy, and Seller Agreement.

2. Eligible Orders #

Buyer Protection applies to eligible orders placed and paid for on Kingston Express. Eligibility may vary by product category, seller type, and dispatchment method.

3. What Is Covered #

– Item not received

– Item significantly not as described

– Item damaged during delivery

– Seller non-responsiveness after purchase

– Confirmed fraudulent listings

4. What Is Not Covered #

– Buyer remorse or change of mind (unless seller allows)

– Items disclosed as final sale or non-returnable

– Minor description differences clearly disclosed

– Items damaged due to buyer misuse

– Orders completed outside Kingston Express

5. How Disputes Work #

1. Buyer contacts seller through Kingston Express messaging

2. Seller is given time to respond

3. Buyer may escalate to Kingston Express Support

4. Evidence is reviewed

5. Final resolution is issued

6. Refunds & Resolution #

Refunds may be issued to the original payment method where applicable. Kingston Express may withhold seller funds during investigation. All decisions are final based on policy review.

7. Fraud Protection #

Kingston Express actively monitors fraudulent activity. Sellers engaging in fraud may face suspension, fund holds, or removal.

8. Important Notes #

Kingston Express is a marketplace platform and is not the seller of third-party items. Buyer Protection is subject to investigation and policy limits.