If your tracking information hasn’t changed in a while, it can be worrying — but this is actually very common. In most cases, your order is still moving and will update soon.

This guide explains why tracking may not update, what you should check, and what to do next.

Step 1: Check Your Order Status First #

Before relying on tracking, confirm your order status.

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on the order
4. Check the order status at the top of the page

📌 If your order is still Processing, it may not have been shipped yet.

Step 2: Understand Why Tracking May Not Update #

Tracking may not update for several normal reasons:

• The courier has not scanned the package yet
• The package is in transit between locations
• The seller uses local or manual delivery
• Tracking updates only once per day
• Weekends or holidays cause delays

⏳ A delay in updates does not always mean a delay in delivery.

Step 3: Allow Some Time for Updates #

In many cases:

• Tracking updates within 24–72 hours
• Long-distance or rural deliveries may take longer

🚚 Be patient, especially during busy delivery periods.

Step 4: Check for Seller or Courier Notes #

Some sellers include:

• Delivery notes
• Courier contact details
• Special delivery instructions

📧 Also check your email (including Spam/Junk folders) for updates.

Step 5: Contact the Seller for Confirmation #

If tracking hasn’t updated after a reasonable time:

1. Open your order page
2. Scroll to the Seller / Store information
3. Click Contact Seller
4. Ask for a delivery update
5. Include your order number

📝 Example message:

“Hello, I noticed the tracking for order #12345 hasn’t updated yet. Could you please confirm the delivery status? Thank you.”

Step 6: When to Contact Kingston Express Support #

Contact support if:

• Tracking hasn’t updated for several days
• The seller is not responding
• The order is marked Completed but not received

📌 Always include your order number and any tracking details.

Helpful Tips #

• Tracking updates are not always real-time
• Local deliveries may not use courier tracking
• Contacting the seller first is usually fastest
• Keep your order number handy

Final Note #

Most tracking delays are temporary and resolve on their own. Checking your order status and communicating with the seller usually clears things up quickly 😊