When ordering items internationally, your package may be subject to customs duties, import taxes, or clearance fees charged by your country — not Kingston Express or the seller.

This guide explains what these charges are, who pays them, and what to expect before you order.

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What Are Customs, Duties & Import Taxes? #

When goods cross international borders, local customs authorities may apply charges such as:

• Customs duties – Fees based on the type and value of the item
• Import taxes (VAT/GST) – Taxes charged by your country
• Customs clearance fees – Processing or handling fees

📦 These charges are set by your country’s customs authority.

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Who Is Responsible for Paying These Fees? #

🔔 The customer is responsible for paying:

• Customs duties
• Import taxes
• Any additional clearance or handling fees

These charges:

• Are not included in the product price
• Are not included in shipping fees
• Are not controlled by Kingston Express or the seller

📌 Failure to pay may result in delivery delays or returned packages.

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When Are Customs Fees Collected? #

Customs fees may be collected:

• When the package arrives in your country
• By the courier before delivery
• At a customs office or pickup point

📧 You may be contacted by customs or the courier for payment or documents.

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How Are Customs Fees Calculated? #

Fees are usually based on:

• Declared value of the item
• Type of product
• Country of origin
• Local tax laws
• Shipping cost (in some countries)

⚠️ Different countries calculate fees differently.

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Why Delivery May Pause at Customs #

It’s normal for international tracking to pause while:

• Customs inspections are completed
• Fees are assessed
• Payment or documentation is required

⏳ Customs delays are common and outside the seller’s control.

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What Kingston Express & Sellers Do (and Don’t Do) #

What they do: #

✔ Ship items accurately
✔ Declare item value and description
✔ Provide shipping documentation

What they do not do: #

❌ Control customs fees
❌ Speed up customs clearance
❌ Pay duties or taxes on your behalf

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Tips to Avoid Customs Delays #

✔ Provide a complete and accurate address
✔ Use a valid phone number and email
✔ Respond quickly to customs or courier messages
✔ Understand your country’s import rules
✔ Order items allowed for import

📌 Some items may be restricted or prohibited in certain countries.

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If Your Package Is Returned Due to Customs #

If a package is returned because:

• Fees were not paid
• Documentation was not provided
• The item is restricted

You may:

• Receive a refund excluding shipping costs
• Be charged return or handling fees

📦 Policies vary by seller and courier.

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Where to Get Customs Fee Estimates #

For estimates, you can:

• Check your country’s customs website
• Use online customs duty calculators
• Contact your local customs office

🔍 Estimates help you avoid surprises.

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When to Contact Support #

Contact Kingston Express Support if:

• You’re unsure why your package is held
• You need help contacting the seller
• There’s a dispute about shipping or returns

📌 Always include your order number.

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Final Tip #

Customs fees are a normal part of international shopping. Understanding them before you order helps ensure a smoother delivery experience 🌍