If you entered the wrong delivery address or need to update it after placing an order, don’t worry.
This guide explains when an address can be changed, how to request the change, and what to do if it’s too late.

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Important to Know First #

🔔 Delivery addresses cannot be edited directly after checkout.
However, you may still be able to change the address depending on the order status and seller approval.

⏳ The sooner you act, the better the chance the change can be made.

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Step 1: Check Your Order Status #

Before requesting an address change, confirm your order’s current status.

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on the order
4. Check the order status at the top of the page

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Step 2: When Address Changes Are Usually Possible #

You may be able to change the delivery address if the order is:

• Pending Payment
• Processing
• On Hold

📦 Changes are usually not possible once the order has shipped or is out for delivery.

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Step 3: Contact the Seller Immediately #

Kingston Express is a multivendor marketplace, so the seller must approve and apply address changes.

How to request an address change: #

1. Open your order page
2. Scroll to the Seller / Store information
3. Click Contact Seller
4. Clearly explain that you need to update the delivery address
5. Include your order number and the correct address

📝 Example message:

“Hello, I need to update the delivery address for order #12345. The correct address is: [new address]. Please let me know if this is still possible. Thank you.”

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Step 4: Confirm the Updated Address #

If the seller confirms the change:

• Double-check the updated address details
• Watch for a confirmation email or message
• Monitor your order status for updates

📧 Always keep written confirmation for reference.

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If the Order Has Already Shipped #

If your order is already:

• Shipped
• Out for delivery
• Marked Completed

🚫 The delivery address usually cannot be changed.

What you can do instead: #

• Contact the seller to check courier options
• Contact the courier directly (if details are provided)
• Arrange pickup if possible

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For International Orders #

For international deliveries:

• Address changes are more difficult once shipped
• Customs documentation may prevent updates
• Delays or additional fees may apply

🌍 Always double-check international addresses before checkout.

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How to Update Your Address for Future Orders #

To avoid issues next time:

1. Go to My Account → Addresses
2. Update your Shipping Address
3. Save your changes

📍 This does not affect orders already placed.

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When to Contact Support #

Contact Kingston Express Support if:

• The seller is not responding
• You’re unsure if the change was applied
• There’s a delivery issue related to an address error

📌 Always include your order number.

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Helpful Tips #

✔ Double-check addresses before placing orders
✔ Include landmarks or delivery notes if needed
✔ Use a valid phone number
✔ Act quickly if you spot an error

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Final Tip #

Most address issues can be fixed if reported early. Reviewing your delivery details at checkout is the best way to avoid delays 🚚