Promo codes and discounts help you save money on eligible purchases.
This guide explains how promo codes work, where to enter them, why they may not apply, and what to do if something goes wrong.

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What Are Promo Codes? #

Promo codes (also called coupon or discount codes) are special codes that:

• Reduce the price of eligible items
• Offer free or discounted shipping
• Apply store-wide or seller-specific discounts

🎉 Promo codes are usually time-limited and have conditions.

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Where to Enter a Promo Code #

You can apply a promo code in two places:

1. Cart Page #

• Enter the promo code in the coupon / promo code field
• Click Apply

2. Checkout Page #

• Expand the “Have a promo code?” section
• Enter your code before placing the order

📌 Always apply promo codes before completing payment.

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Types of Discounts You May See #

Percentage Discount #

• Example: 10% off eligible items

Fixed Amount Discount #

• Example: $500 off your order

Free Shipping #

• Removes or reduces shipping costs

Seller-Specific Discounts #

• Applies only to certain sellers or products

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Why a Promo Code Might Not Work #

Promo codes may fail for several reasons:

• The code has expired
• The code is case-sensitive and entered incorrectly
• The item or seller is not eligible
• A minimum order value was not met
• The code is limited to one-time use
• The code cannot be combined with other discounts

⚠️ Only one promo code is usually allowed per order.

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Promo Codes & Multivendor Orders #

Because Kingston Express is a multivendor marketplace:

• Some promo codes apply only to specific sellers
• Discounts may apply to part of your cart, not the full order
• Shipping discounts may not apply to all sellers

🛒 Always review the discount breakdown at checkout.

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Using Promo Codes with Wallet, Points & Gift Cards #

💡 In many cases, you can:

• Apply a promo code first
• Then pay the remaining balance using:
  • Wallet
  • Points
  • Gift cards
  • Card or other payment methods

📌 Promo codes usually apply to item prices, not wallet or points balance.

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If Your Discount Didn’t Apply #

Before contacting support:

1. Double-check the promo code spelling
2. Review the promo terms
3. Confirm the item or seller is eligible
4. Make sure the code was applied successfully

🔄 Try removing and reapplying the code if needed.

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When to Contact Support #

Contact Kingston Express Support if:

• A valid promo code isn’t applying correctly
• The discount disappeared after checkout
• You were charged the wrong amount

📌 Include screenshots and the promo code used.

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Helpful Tips to Save More #

✔ Subscribe to emails for promo updates
✔ Check banners and announcements
✔ Review seller promotions on product pages
✔ Apply promo codes before checkout
✔ Read promo terms carefully

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Final Tip #

Promo codes are a great way to save, but they come with rules. Reviewing eligibility and applying codes early helps ensure you get the discount you expect 💸