Clear store policies protect you as a seller and help customers understand exactly what to expect before they place an order.
Well-written policies reduce disputes, returns, and negative reviews.

This guide shows you how to set up your shipping, returns, and refund policies in your Dokan Multivendor seller dashboard.

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Why Store Policies Are Important #

Good policies help:

• Set customer expectations
• Reduce misunderstandings
• Protect you during disputes
• Improve buyer confidence

📌 Customers often check policies before buying.

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Step 1: Open Store Settings #

1. Log in to your Seller Dashboard
2. Click Settings
3. Select the Store tab

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Step 2: Find the Store Policy Section #

Look for sections such as:

• Shipping Policy
• Return Policy
• Refund Policy

📝 Each policy can be written separately.

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Step 3: Write Your Shipping Policy #

Your shipping policy should explain:

• Delivery methods (local, courier, pickup)
• Estimated delivery times
• Delivery areas covered
• Any shipping restrictions

Example shipping policy: #

“We offer local delivery within Kingston and courier delivery islandwide. Orders are processed within 1–2 business days.”

📦 Keep it simple and honest.

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Step 4: Write Your Return Policy #

Your return policy should state:

• Whether returns are accepted
• Timeframe for returns (e.g. 7 or 14 days)
• Condition required (unused, original packaging)
• Non-returnable items

Example return policy: #

“Returns are accepted within 7 days of delivery for unused items in original packaging.”

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Step 5: Write Your Refund Policy #

Your refund policy should explain:

• When refunds are issued
• Refund method (original payment, wallet, etc.)
• Processing time
• Whether shipping fees are refundable

Example refund policy: #

“Approved refunds are processed within 3–5 business days after the returned item is received.”

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Step 6: Save Your Policies #

After writing your policies:

• Click Save Changes
• Review your store page to confirm visibility

✅ Policies are displayed on your store and product pages.

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What Customers See #

Customers can view:

• Your shipping, return, and refund policies
• Policy links on product pages
• Clear expectations before checkout

🛍️ Clear policies = fewer disputes.

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Best Practices for Seller Policies #

✔ Use simple language
✔ Avoid legal jargon
✔ Be consistent with how you operate
✔ Don’t promise what you can’t deliver
✔ Update policies if your process changes

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Common Policy Mistakes to Avoid #

❌ Leaving policies blank
❌ Copying policies you can’t honor
❌ Using vague wording
❌ Changing rules after an order is placed

⚠️ Policies are considered part of the sale agreement.

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When to Update Your Policies #

Update your policies if:

• You change shipping methods
• Return rules change
• Refund timing changes
• You start international shipping

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Final Tip #

Clear policies protect both you and your customers. Spending a few minutes setting them up properly can save hours of stress later 📄