(Including Dispatched by Kingston Express)

Understanding shipping statuses helps sellers know what stage an order is in, what action is required, and who is responsible at each step — especially when using Dispatched by Kingston Express.

This guide explains every common shipping status, what it means, and what you should (or should not) do as a seller.

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Why Shipping Statuses Matter #

Shipping statuses help:

• Prevent missed actions
• Reduce customer messages
• Avoid accidental cancellations
• Keep delivery smooth and predictable

📌 Each status tells you something important.

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Common Shipping Statuses (Overview) #

Status	What It Means	Seller Action
Processing	Order received	Prepare / wait
Ready for Dispatch	Order is being prepared	None (dispatchment)
Dispatched	Package has left	None
In Transit	On the way to customer	None
Out for Delivery	Delivery scheduled	Be available if needed
Delivered	Order completed	Done
Failed Delivery	Delivery attempt failed	Review & respond
Returned	Item sent back	Review outcome

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1. Processing #

What it means: #

• Customer has placed and paid for the order
• Order is confirmed

Seller responsibility: #

• Dispatchment: No action needed
• Seller delivery: Prepare the order

📦 This is the starting point for all orders.

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2. Ready for Dispatch #

What it means: #

• Order is being picked and packed

Seller responsibility: #

• Dispatched by Kingston Express: None
• Seller delivery: Ensure order is packed

📌 This stage is handled internally for dispatchment orders.

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3. Dispatched #

What it means: #

• Order has left the dispatchment center or seller

Seller responsibility: #

• None

🚚 Tracking begins here.

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4. In Transit #

What it means: #

• Package is moving toward the customer

Seller responsibility: #

• None

📌 Delays here are usually logistics-related.

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5. Out for Delivery #

What it means: #

• Delivery attempt is scheduled for that day

Seller responsibility: #

• Be reachable if customer or support contacts you

📞 Most deliveries complete at this stage.

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6. Delivered #

What it means: #

• Customer has received the order

Seller responsibility: #

• None
• Order may move to completed

✅ Funds proceed through normal settlement.

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7. Failed Delivery #

What it means: #

• Delivery could not be completed

Common reasons: #

• Customer unavailable
• Incorrect address
• Access issues

Seller responsibility: #

• Dispatchment: Support handles follow-up
• Seller delivery: Contact customer and retry

⚠️ Failed deliveries need attention.

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8. Returned #

What it means: #

• Item has been returned

Seller responsibility: #

• Review return outcome
• Monitor inventory adjustment

📦 Returns are processed according to policy.

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How Dispatchment Changes Seller Responsibility #

With Dispatched by Kingston Express:

• Kingston Express updates statuses automatically
• Sellers do not manage delivery steps
• Most statuses are informational only

📌 Less work, fewer mistakes.

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Common Seller Mistakes With Statuses #

❌ Taking action when none is needed
❌ Ignoring failed delivery notices
❌ Messaging customers unnecessarily
❌ Confusing processing vs dispatched

⚠️ Statuses are guidance — not panic signals.

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When Sellers Should Take Action #

You should act if:

• A failed delivery repeats
• A return affects your stock
• Support requests clarification
• Status seems stuck unusually long

📧 When unsure, contact support — don’t guess.

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Final Tip #

If you’re using Dispatched by Kingston Express, shipping statuses are mostly for visibility, not action.
Trust the system, monitor key changes, and step in only when needed 🚚📦