(Shipping & Delivery for Sellers)

Incorrect or incomplete addresses are one of the most common causes of delivery delays, failed deliveries, and returns to sender.
Knowing how to handle address issues — especially for orders Dispatched by Kingston Express — helps sellers avoid unnecessary refunds and customer frustration.

This guide explains common address problems, when addresses can be corrected, and what sellers should (and shouldn’t) do.

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Common Address Issues (What Goes Wrong) #

Address issues usually include:

• Missing street name or number
• Incomplete apartment or unit details
• Wrong parish, city, or postal code
• No contact phone number
• Typos or unclear landmarks

📌 Even small errors can stop a delivery.

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Step 1: Identify How the Order Is Being Shipped #

Before taking action, confirm the delivery method:

🟦 Dispatched by Kingston Express #

• Kingston Express manages delivery and follow-ups

🚚 Seller-Managed Delivery or Courier #

• Seller is responsible for corrections

📌 Your ability to edit or correct the address depends on this.

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If the Order Is Dispatched by Kingston Express #

What Happens Automatically #

• Address is reviewed during delivery
• Customer may be contacted for clarification
• Delivery is retried if possible

What Sellers Should Do #

✔ Monitor order status
✔ Reassure the customer if contacted
✔ Provide clarification only if requested

What Sellers Should NOT Do #

❌ Do not manually change the address
❌ Do not message couriers directly
❌ Do not promise rerouting

📦 Address corrections are handled through dispatchment processes.

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When Address Corrections Are Possible (Dispatchment) #

Corrections may be possible if:

• The order has not yet been dispatched, or
• Delivery is paused pending clarification

⚠️ Once an order is out for delivery, changes may not be possible.

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If the Order Is Seller-Managed #

What Sellers Should Do Immediately #

✔ Contact the customer
✔ Confirm the full, correct address
✔ Update delivery instructions
✔ Coordinate with courier or driver

📞 Fast action can prevent return to sender.

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International Orders: Address Sensitivity #

International addresses must be:

• Complete and correctly formatted
• Include postal codes (where applicable)
• Match destination country standards

⚠️ Incorrect international addresses often result in customs delays or returns.

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What Happens If the Address Can’t Be Corrected? #

If correction isn’t possible:

• Delivery may fail
• Shipment may be returned to sender
• Additional delivery fees may apply

📌 Address accuracy is ultimately the customer’s responsibility.

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How Address Issues Affect Refunds #

Refund eligibility depends on:

• Shipping method
• Whether delivery was attempted
• Reason for failure

📌 Incorrect addresses usually do not qualify for full refunds.

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How Sellers Can Prevent Address Issues #

✔ Encourage customers to double-check addresses
✔ Require phone numbers at checkout
✔ Add delivery instructions field
✔ Avoid vague landmark-only addresses
✔ Use Dispatched by Kingston Express for reliability

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Common Seller Mistakes to Avoid #

❌ Editing addresses without approval
❌ Promising reroutes or address changes
❌ Issuing refunds before delivery resolution
❌ Ignoring address clarification requests

⚠️ These mistakes increase losses.

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When to Contact Support #

Contact **Kingston Express Support if:

• A dispatchment order is paused due to address issues
• The status seems incorrect
• You need clarification before refunding

📧 Always include order ID and shipping method.

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Final Tip #

Most address problems are preventable.
Clear checkout requirements and proper expectations — combined with Dispatched by Kingston Express — reduce delivery failures and protect seller earnings 📦🚚