(Policies, Compliance & Account Health – Seller Guide)

If your seller account receives a warning, restriction, or suspension, you may be allowed to submit an appeal.
An appeal is a formal request for review, not a complaint — and when done correctly, it can restore selling privileges and protect your long-term account health on Kingston Express.

This guide explains:

• When appeals are allowed
• What makes an appeal successful
• How to submit one correctly
• What to expect after submission

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What Is an Account Appeal? #

An appeal is your opportunity to:

• Explain what happened
• Show corrective action
• Provide missing or clarifying evidence

📌 Appeals are evidence-based — not emotional.

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When You CAN Appeal an Account Action #

Appeals are typically allowed when:
✔ You believe a mistake was made
✔ New evidence is available
✔ You have corrected the issue
✔ Instructions in the notice allow appeals

📌 Always read the enforcement notice first.

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When You CANNOT Appeal #

Appeals are usually not allowed when:
❌ The action was final and policy-based
❌ No new information exists
❌ The violation involved fraud or illegal activity
❌ You are appealing emotionally without evidence

⚠️ Submitting weak appeals can delay recovery.

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Step-by-Step: How to Submit a Strong Appeal #

Step 1: Read the Notice Carefully #

Understand:

• What rule was violated
• What action was taken
• What evidence is required

📌 Many failed appeals skip this step.

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Step 2: Identify the Root Cause #

Ask yourself:

• What exactly went wrong?
• Was it process, misunderstanding, or oversight?
• Has it already been fixed?

✔ Take responsibility where appropriate.

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Step 3: Gather Clear Evidence #

Useful evidence includes:

• Screenshots
• Tracking records
• Corrected listings
• Updated processes
• Communication logs

📎 Attach only relevant evidence.

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Step 4: Explain Corrective Actions #

This is the most important part.

Explain clearly:

• What you changed
• How it prevents recurrence
• Why the risk is now resolved

📌 Appeals are about future safety, not past excuses.

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Step 5: Submit Through Official Channels #

• Use the seller dashboard or appeal link provided
• Do not open multiple tickets
• Do not create new accounts

🚫 Duplicate submissions slow review.

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What a Good Appeal Looks Like #

A strong appeal is:
✔ Calm
✔ Concise
✔ Honest
✔ Solution-focused

Good example tone:

“We identified the issue, corrected our process, and implemented steps to prevent this from happening again.”

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What Weakens an Appeal (Avoid These) #

❌ Emotional language
❌ Blaming customers or support
❌ Denying obvious issues
❌ Submitting without evidence
❌ Repeating the same appeal

⚠️ These usually result in rejection.

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How Dispatched by Kingston Express Helps During Appeals #

For orders Dispatched by Kingston Express:

• Delivery and handling records are centralized
• Tracking accuracy is verifiable
• Seller liability is reduced for courier-side issues

📦 Dispatchment data often strengthens appeals.

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Appeal Review Timelines (What to Expect) #

After submission:

• Appeals are reviewed in order
• Complex cases take longer
• You’ll be notified of the outcome

⏳ Avoid follow-up spam — it doesn’t speed things up.

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Possible Appeal Outcomes #

Outcomes may include:

• Action reversed
• Restrictions lifted
• Partial reinstatement
• Original decision upheld

📊 Appeal decisions are final.

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If Your Appeal Is Denied #

If denied:

• Review feedback carefully
• Improve processes
• Focus on compliance going forward

📌 Strong recovery builds future trust.

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Final Rule (This Decides Success) #

👉 Appeals succeed when sellers show understanding, correction, and prevention.

Sellers who:

• Follow policy
• Act professionally
• Use Dispatched by Kingston Express where appropriate
• Learn from enforcement

…recover faster and operate long-term with confidence 🛡️📦📈