(Payments & Payouts for Sellers)

Customers on Kingston Express can pay using multiple payment methods.
As a seller, you don’t need to manage these methods — but you do need to understand how they affect orders, refunds, and payouts.

This guide explains:

• Which payment methods customers can use
• How sellers are paid (regardless of method)
• How refunds work across different payment types

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Customer Payment Methods Overview #

Customers may pay using:

💳 Cards #

• Credit cards
• Debit cards

👛 Digital Wallets #

• Kingston Express Wallet

🎁 Gift Cards #

• Kingston Express gift cards

⭐ Reward Points #

• Platform reward points (where available)

📌 Customers may combine methods (e.g., points + card).

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What Sellers Receive (Important Clarification) #

👉 Sellers are always paid in standard currency, regardless of how the customer paid.

This means:

• You do not receive points
• You do not receive gift cards
• You do not receive wallet credits

📦 All customer payment methods are converted into a normal seller payout.

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How Payment Methods Affect Seller Payouts #

Payment method does not change:

• Your payout amount
• Your payout currency
• Your payout schedule

What matters is:
✔ Order completion
✔ Delivery confirmation
✔ No active disputes or returns

📌 The fulfillment outcome matters — not the payment type.

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Wallet, Points & Gift Cards (Seller Impact) #

If a customer pays with: #

• Wallet balance → Seller payout is normal
• Gift card → Seller payout is normal
• Reward points → Seller payout is normal

💡 These are customer-side incentives — not seller-side credits.

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Refunds & Different Payment Methods #

When a refund is approved:

• Refunds go back to the original payment source
• Wallet payments return to wallet
• Gift card payments return to gift card
• Points return as points (where applicable)

📌 Sellers do not choose the refund destination.

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What Sellers Should NOT Do #

❌ Ask customers to change payment methods
❌ Offer off-platform payment options
❌ Promise faster payouts based on payment type
❌ Handle payments outside the system

🚫 These actions violate marketplace policy.

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Disputes & Payment Methods #

Payment disputes (including chargebacks):

• Are handled centrally
• Follow dispute review processes
• May temporarily hold funds

📦 Using Dispatched by Kingston Express reduces dispute risk tied to delivery.

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How Dispatched by Kingston Express Helps With Payments #

With Dispatched by Kingston Express:

• Delivery confirmation is accurate
• Fewer “item not received” disputes
• Faster payout eligibility

📊 Reliable fulfillment = smoother payments.

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Common Seller Questions (Quick Answers) #

Q: Do points or gift cards reduce my earnings?
➡️ No.

Q: Do wallet payments pay out faster?
➡️ No.

Q: Can I refuse certain payment methods?
➡️ No — payment options are platform-controlled.

Q: Do I need to do anything special for refunds?
➡️ No — follow the refund process only.

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When to Contact Support #

Contact **Kingston Express Support if:

• A payout amount looks incorrect
• A refund adjustment doesn’t make sense
• A payment dispute is unclear

📧 Always include the order ID.

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Final Rule (Remember This) #

👉 Customers choose how to pay. Sellers get paid the same way every time.

Understanding payment methods helps sellers stay calm, avoid misinformation, and focus on what actually grows revenue — good listings, reliable fulfillment, and smart use of Dispatched by Kingston Express 💳📦💰