(Dispatched by Kingston Express)

The Dispatched by Kingston Express program relies on accurate inventory, clear listings, and responsible seller behavior.
When dispatchment rules are not followed, eligibility violations may occur.

This article explains what counts as a violation, what happens when one occurs, and how sellers can avoid or recover from violations.

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What Is a Dispatchment Eligibility Violation? #

A dispatchment eligibility violation happens when a seller or product fails to meet the rules required to store and dispatch products from Kingston Express dispatchment centers.

📌 Violations are about protecting delivery quality, accuracy, and fairness for all sellers.

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Common Dispatchment Eligibility Violations #

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1. Sending Inventory Without Approval #

❌ Sending products to a dispatchment center:

• Without enrollment approval
• Without replenishment confirmation
• In excess of approved quantities

📦 Unapproved inventory may be rejected or returned.

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2. Incorrect or Mismatched Products #

Violations include:

• Sending a different product than listed
• Incorrect SKU, size, or variation
• Mixing multiple products in one batch

⚠️ This causes picking and delivery errors.

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3. Poor Inventory Condition #

❌ Inventory that is:

• Damaged
• Dirty
• Poorly packaged
• Not sell-ready

📌 Dispatchment centers do not repair or repackage items.

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4. Repeated Stock Inaccuracies #

Examples:

• Sending fewer units than declared
• Sending more units than approved
• Frequent inventory count mismatches

📊 Accuracy is critical for dispatchment operations.

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5. Restricted or Ineligible Products #

Violations occur if sellers send:

• Prohibited or restricted items
• Products requiring special handling without approval
• Expired or near-expiry goods

🚫 These items are not allowed in dispatchment centers.

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6. Excessive Slow-Moving Inventory #

If a seller:

• Continuously sends inventory that does not sell
• Ignores requests to reduce stock
• Treats dispatchment as long-term storage

📉 This may affect future dispatchment eligibility.

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What Happens When a Violation Occurs? #

Depending on severity and frequency:

⚠️ First Occurrence #

• Seller is notified
• Guidance is provided
• Correction is requested

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⛔ Repeated or Serious Violations #

• Product may be removed from dispatchment
• Inventory limits may be reduced
• Temporary suspension from dispatchment enrollment

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🚫 Severe Violations #

• Permanent removal of dispatchment access
• Inventory removal required

📌 Marketplace selling is not affected unless stated.

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Does a Violation Affect Existing Orders? #

✔ No — existing customer orders are fulfilled as planned
❌ Yes — future dispatchment use may be limited

📦 Customer experience is always protected.

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How Sellers Can Avoid Dispatchment Violations #

✔ Send inventory only after approval
✔ Match products exactly to listings
✔ Keep packaging clean and consistent
✔ Respect inventory limits
✔ Monitor stock movement
✔ Respond quickly to dispatchment notices

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How to Recover From a Dispatchment Violation #

If you receive a violation notice:

1. Read the message carefully
2. Correct the issue immediately
3. Follow instructions provided
4. Contact support if clarification is needed

📌 Most violations are recoverable when addressed early.

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When to Contact Support #

Contact **Kingston Express Support if:

• You don’t understand a violation notice
• You believe a violation was issued in error
• You need guidance before sending inventory

📧 Include store name, product name, and issue details.

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Final Tip #

Dispatchment eligibility is a privilege, not a guarantee.
Sellers who stay accurate, organized, and responsive enjoy long-term access to Dispatched by Kingston Express — with faster delivery and less stress 🚚📦