Delivery times on Kingston Express vary depending on the seller, shipping option, and your location.
This guide explains local, courier, pickup, and international delivery timelines, so you know what to expect before and after placing an order.

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Where You’ll See Estimated Delivery Times #

You may see delivery estimates:

• On the product page
• At checkout, before payment
• In your order confirmation email
• Inside My Account → Orders

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Local Delivery (Same City or Nearby) #

Estimated time:

• Same day
• Next business day

Best for:

• Kingston and surrounding areas
• Fast, local deliveries

What to expect:

• Seller may contact you directly
• Tracking may not be available

🚚 Local delivery is often the fastest option.

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Courier Delivery (Within Jamaica) #

Estimated time:

• 2–5 business days
• May take longer for rural areas

Best for:

• Parish-to-parish deliveries
• Customers who prefer courier handling

📦 Courier delivery times depend on distance and route schedules.

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Pickup / Collection #

Estimated time:

• Same day or next business day (after seller confirmation)

Best for:

• Saving on delivery costs
• Flexible pickup arrangements

📍 Pickup instructions are provided by the seller.

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International Delivery (Outside Jamaica) #

Some sellers on Kingston Express offer international shipping. Delivery times for international orders are longer and more variable due to distance and customs processing.

Estimated International Delivery Timeframes #

Estimated time:

• 7–21 business days, depending on destination country

⏳ Some locations may take longer due to customs clearance.

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What Affects International Delivery Time #

International orders may be delayed due to:

• Distance from Jamaica
• International courier schedules
• Customs inspections and clearance
• Import regulations in the destination country
• Local or international public holidays

📦 These factors are outside the seller’s direct control.

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Customs, Duties & Taxes #

For international deliveries:

• Customs duties or taxes may apply
• These fees are not included in product or shipping costs
• The customer is responsible for paying them

📌 Customs authorities may contact you directly for payment or verification.

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Tracking for International Orders #

• Some international orders include tracking
• Tracking updates may pause during customs processing
• Updates may not be real-time

🔍 It’s normal for tracking to remain unchanged for several days.

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Order Status vs Delivery Time #

• Processing → Seller is preparing your order
• On Hold → Waiting for confirmation or review
• Completed → Order has been delivered or fulfilled

📌 Orders marked “Processing” have not started delivery yet.

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What Can Affect Any Delivery Time #

Delivery estimates may change due to:

• Seller preparation time
• Shipping method selected
• Distance and location
• Traffic or weather conditions
• Weekends and public holidays
• High order volume (sales or promotions)

⏳ All delivery times are estimates, not guarantees.

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How to Help Ensure Faster Delivery #

✔ Double-check your delivery address
✔ Provide a valid phone number
✔ Add clear delivery instructions
✔ Choose the correct shipping option
✔ Monitor your email for updates

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If Your Order Is Taking Longer Than Expected #

1. Check your order status
2. Review seller or courier notes
3. Contact the seller from your order page
4. Allow extra time during busy periods

💬 Sellers usually have the most accurate updates.

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When to Contact Support #

Contact Kingston Express Support if:

• The seller is not responding
• There has been a long delay with no updates
• The order shows Completed but was not received

📌 Always include your order number when contacting support.

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Final Tip #

Estimated delivery times help you plan, but flexibility and communication are key—especially for courier and international deliveries 🌍