Seller commission is the fee charged by Kingston Express for using the marketplace.
Understanding how commission works helps you price correctly, avoid surprises, and protect your profit margins.

This guide explains what commission is, how it’s calculated, and where you can see it as a seller.

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What Is Seller Commission? #

Seller commission is:

• A percentage or fixed fee
• Deducted from each successful sale
• Used to support platform operations, payments, and support

📌 Commission is charged only when you make a sale.

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How Commission Is Calculated #

Commission is usually calculated based on:

• The product price
• Sometimes excluding shipping fees
• The commission rate set by Kingston Express

Example: #

• Product price: $5,000
• Commission: 10%
• Commission fee: $500
• Seller earnings (before delivery costs): $4,500

💡 Always factor commission into your pricing.

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Where to See Your Commission Details #

You can view commission:

• Per order (order details)
• In your Earnings section
• In Withdrawals history

📊 Transparency helps you track profits accurately.

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Commission vs Shipping Fees #

Important to know:

• Commission usually applies to product price only
• Shipping fees may go fully to the seller
• Courier fees are your responsibility unless stated otherwise

🚚 Always confirm how shipping is handled.

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Commission on Refunds & Cancellations #

If an order is:

• Cancelled before fulfillment
• Fully refunded

➡ Commission is usually reversed or adjusted

📌 Partial refunds may result in partial commission adjustments.

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Does Commission Change? #

Commission may vary based on:

• Seller category
• Promotions or incentives
• Special agreements

📢 Any changes are communicated in advance.

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Common Seller Mistakes #

❌ Forgetting to include commission in pricing
❌ Assuming commission includes delivery costs
❌ Ignoring commission on discounted items
❌ Not checking order breakdowns

⚠️ Small mistakes add up.

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Smart Pricing Tips for Sellers #

✔ Build commission into your price
✔ Separate product price and delivery cost
✔ Review earnings after your first few sales
✔ Adjust pricing if margins are too tight

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When to Contact Support #

Contact Kingston Express Support if:

• Commission looks incorrect
• A refunded order wasn’t adjusted
• You need clarification on rates

📧 Include order ID and screenshots if possible.

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Final Tip #

Commission is part of doing business on a marketplace. When you understand it clearly, you can price confidently and grow profitably on Kingston Express 📈