(Payments & Payouts for Sellers)

Understanding how payouts work helps sellers plan cash flow, avoid panic during holds, and know exactly when and why money is released.
On Kingston Express, payouts are structured to protect sellers, customers, and the platform — especially when using Dispatched by Kingston Express.

This guide explains:

• When payouts are created
• What “pending” vs “available” means
• How delivery, returns, and disputes affect payouts
• How to avoid payout delays

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The Seller Payout Lifecycle (Big Picture) #

A seller payout follows this flow:

1️⃣ Customer places an order
2️⃣ Payment is collected by Kingston Express
3️⃣ Order is fulfilled
4️⃣ Delivery is confirmed
5️⃣ Funds become available
6️⃣ Payout is released

📌 Orders create payouts — delivery unlocks them.

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Pending Balance vs Available Balance #

⏳ Pending Balance #

• Money from orders not yet completed
• Orders still in transit
• Orders under return or dispute review

💰 Available Balance #

• Funds eligible for payout
• Orders completed successfully
• No active issues

📊 Pending is normal — it’s not a problem.

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What Triggers Payout Eligibility #

Funds usually become available after:
✔ Order is delivered
✔ Delivery confirmation is recorded
✔ Return window (if applicable) passes
✔ No disputes are active

📌 Completion matters more than speed.

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How Dispatched by Kingston Express Affects Payouts #

Using Dispatched by Kingston Express:

• Ensures accurate delivery confirmation
• Reduces “item not received” disputes
• Prevents incorrect status updates
• Stabilizes payout timing

📦 Dispatchment removes guesswork.

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Seller-Managed Orders & Payouts #

For seller-managed orders:

• Sellers must update statuses accurately
• Mark delivered only after confirmation
• Incorrect updates may delay payouts

⚠️ Premature delivery confirmation risks disputes.

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What Can Delay a Payout #

Common reasons include:

• Order still in transit
• Active return or exchange request
• Refund pending or issued
• Dispute or chargeback
• Account health review

📌 Most delays are temporary and review-based.

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How Refunds Affect Payouts #

If a refund occurs:

• The refunded amount is deducted
• Pending funds may be adjusted
• Available balance may decrease

📦 Refunds reverse earnings for that order.

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Partial Refunds & Adjustments #

Partial refunds:

• Reduce payout proportionally
• Are reflected in transaction history
• Do not affect unrelated orders

📌 Only the affected order is adjusted.

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Payout Schedules (What Sellers Should Expect) #

Payout timing depends on:

• Platform payout schedule
• Seller account status
• Payment method on file

⏳ Exact schedules are shown in your seller dashboard.

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How to Track Your Payouts #

Best practice:

• Check payout history regularly
• Review pending vs available funds
• Match payouts to completed orders

📊 Visibility prevents confusion.

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Common Seller Payout Mistakes to Avoid #

❌ Expecting instant payouts
❌ Panicking over pending balances
❌ Refunding outside the system
❌ Editing delivery statuses incorrectly
❌ Ignoring disputes

⚠️ These actions often cause delays.

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When to Contact Support About Payouts #

Contact **Kingston Express Support if:

• A payout seems incorrect
• Funds are pending unusually long
• A refund adjustment doesn’t add up

📧 Include order IDs for faster review.

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Final Rule (This Is the Truth) #

👉 You don’t get paid for orders placed — you get paid for orders completed correctly.

Sellers who:

• Follow fulfillment rules
• Avoid premature actions
• Use Dispatched by Kingston Express

…enjoy smoother payouts and predictable cash flow 💰📦📊