(Seller Security & Best Practices – Seller Guide)

Your seller account controls your products, payouts, customer data, and reputation.
Securing it is one of the most important responsibilities you have on Kingston Express.

This guide explains exactly how to protect your account, avoid common security mistakes, and reduce the risk of fraud or unauthorized access.

---

Why Account Security Is Critical #

An unsecured account can lead to:

• Unauthorized orders or refunds
• Payout redirection
• Fake listings or price changes
• Account suspension or permanent loss

📌 Most account takeovers start with weak security habits.

---

1️⃣ Use a Strong, Unique Password (Non-Negotiable) #

Your password should:
✔ Be unique (not used anywhere else)
✔ Include letters, numbers & symbols
✔ Be at least 12 characters

❌ Never use:

• Your email password
• Business name or store name
• Simple or repeated passwords

📌 Password reuse is the #1 security failure.

---

2️⃣ Protect Your Email Account First #

Your email controls:

• Password resets
• Security alerts
• Payout notifications

✔ Use a strong email password
✔ Enable email security features
✔ Never share email access

⚠️ If your email is compromised, your seller account is next.

---

3️⃣ Never Share Login Credentials (Ever) #

❌ Do NOT share:

• Your seller login
• Your email login
• One-time codes

Even with:

• Staff
• Friends
• “Support” messages

📌 Kingston Express will never ask for your password.

---

4️⃣ Watch for Phishing & Fake Messages #

Be alert for messages that:

• Ask you to “verify your account urgently”
• Ask for login or payment details
• Contain suspicious links

✔ Always access your account by typing the website directly
✔ Use the official seller dashboard only

🚫 Do not click unknown links.

---

5️⃣ Use Platform Messaging Only #

For security:
✔ Communicate with customers on-platform only
✔ Keep order conversations inside the system

❌ Avoid:

• WhatsApp
• Email
• Social media

📌 Off-platform communication removes protection.

---

6️⃣ Secure Your Devices #

✔ Lock your phone and computer
✔ Avoid public/shared devices
✔ Be cautious on public Wi-Fi
✔ Log out after sessions

⚠️ Unsecured devices = easy access for attackers.

---

7️⃣ Monitor Your Account Regularly #

Check regularly for:

• Unknown orders
• Unexpected listing changes
• Payout destination changes
• Security alerts

📊 Early detection prevents damage.

---

8️⃣ Protect Payout & Financial Settings #

✔ Review payout details frequently
✔ Never update payout info via messages
✔ Confirm changes only inside your dashboard

🚨 Unauthorized payout changes are a major fraud risk.

---

How Dispatched by Kingston Express Improves Seller Security #

Using Dispatched by Kingston Express:

• Prevents fake delivery confirmations
• Removes seller access to shipping manipulation
• Reduces fraud-related disputes

📦 Dispatchment lowers operational risk.

---

Common Seller Security Mistakes #

❌ Reusing passwords
❌ Trusting “urgent” messages
❌ Sharing access
❌ Clicking unknown links
❌ Ignoring security alerts

⚠️ Fraud relies on speed and pressure.

---

What to Do If Something Feels Wrong #

If you notice anything suspicious:

1. Stop all activity
2. Do not click links
3. Change your password immediately
4. Contact **Kingston Express Support

📧 Fast action limits damage.

---

Final Rule (This Saves Accounts) #

👉 If someone pressures you to act fast, share access, or move off-platform — it’s a red flag.

Sellers who practice strong security habits, stay alert, and rely on Dispatched by Kingston Express protect their accounts, payouts, and long-term businesses 🔐📦🛡️