(Shipping & Delivery for Sellers)

International returns and refunds work very differently from local orders.
Long distances, customs rules, and courier policies all affect what can be returned, who pays, and when refunds apply — especially for orders Dispatched by Kingston Express.

This guide explains:

• How international returns work
• When refunds are issued
• Who pays return costs
• What sellers should expect and communicate

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First: International Returns Are More Complex #

Unlike local deliveries, international orders involve:

• Customs clearance (twice, in some cases)
• Higher shipping costs
• Longer timelines
• Country-specific restrictions

📌 Not all international orders are eligible for return.

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Two Types of International Shipping (Important) #

International return handling depends on how the order was shipped:

1️⃣ Dispatched by Kingston Express
2️⃣ Seller-Managed International Shipping

📦 The process and responsibility are different.

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International Returns With Dispatched by Kingston Express #

When an order is Dispatched by Kingston Express:

How It Works #

• Kingston Express manages international shipping
• If a return is approved:
  • The item is routed back through approved channels
  • Customs rules of the destination country apply
• Returned items are inspected upon arrival

📌 Not all international returns are physically sent back.

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What Happens to the Returned Item? #

After inspection:

• Resellable items → returned to dispatchment stock
• Non-resellable items → removed from stock

📊 Inventory updates after inspection.

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Refunds for Dispatchment International Orders #

Refunds depend on:

• Reason for return
• Product condition
• Customs outcome

Typical rules:

• Customer-paid customs duties are not refundable
• Original international shipping fees may not be refundable
• Refunds are issued only after review

⚠️ International refunds are rarely instant.

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Seller-Managed International Returns #

If you ship internationally yourself:

• You manage:
  • Return shipping
  • Customs re-entry
  • Courier coordination
• You decide:
  • Whether to accept returns
  • Who pays return shipping

📌 Seller-managed returns carry higher risk and cost.

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Common Reasons International Orders Are Returned #

✔ Customs rejection
✔ Unpaid duties or taxes
✔ Restricted or prohibited items
✔ Customer refusal
✔ Address issues

📦 Many international returns are customs-related.

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Who Pays for International Return Shipping? #

This depends on:

• Shipping method
• Reason for return
• Platform policy

Common scenarios: #

• Customs refusal → usually customer responsibility
• Incorrect item (dispatchment error) → reviewed case-by-case
• Customer changed mind → customer pays

📌 Return shipping is rarely free internationally.

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Refund Timelines (International) #

International refunds take longer due to:

• Transit time
• Customs inspection
• Verification processes

⏳ Expect longer refund timelines than local orders.

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What Sellers Should Tell Customers (Best Practice) #

Sellers should clearly state:
✔ International orders may be subject to customs fees
✔ International returns may not be accepted
✔ Refunds exclude customs duties and taxes
✔ Delivery timelines are estimates

📌 Clear communication prevents disputes.

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Common Seller Mistakes to Avoid #

❌ Promising easy international returns
❌ Refunding before inspection
❌ Ignoring customs-related failures
❌ Treating international returns like local returns

⚠️ International orders require stricter handling.

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When to Contact Support #

Contact **Kingston Express Support if:

• An international dispatchment return is unclear
• Customs rejection details are confusing
• You’re unsure about refund eligibility

📧 Include order ID and destination country.

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Final Tip #

International returns are about risk management, not convenience.
Sellers who understand the limits, set clear expectations, and rely on Dispatched by Kingston Express protect both their inventory and revenue 🌍📦🚚