(Shipping & Delivery for Sellers)

Selling internationally lets you reach customers outside your local market, but it also adds logistics and responsibility.
On Kingston Express, sellers can offer international shipping in two different ways, with Dispatchment being the simplest and most scalable option.

This guide explains:

• Your international shipping options
• How to set them up
• What sellers are responsible for
• What customers should expect

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Your Two International Shipping Options (Important) #

Sellers can ship internationally using:

1️⃣ Dispatched by Kingston Express (Recommended)
2️⃣ Seller-Managed International Shipping

📌 The setup and responsibilities are very different.

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Option 1: International Shipping via Dispatched by Kingston Express (Recommended) #

With Dispatched by Kingston Express, Kingston Express manages international shipping for you, end to end.

How It Works #

• You send inventory to a Kingston Express dispatchment center
• Kingston Express handles:
  • Packing
  • Local delivery
  • International shipping
  • Courier coordination
  • Tracking and delivery updates

🌍 You do NOT ship internationally yourself.

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What Sellers Are Responsible For #

✔ Providing compliant products
✔ Accurate product descriptions
✔ Proper inventory enrollment
✔ Replenishing stock

📦 No customs or courier coordination required.

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What Customers See #

• Dispatched by Kingston Express label
• Clear international delivery timelines
• Centralized tracking

🛒 This builds trust for international buyers.

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Option 2: Seller-Managed International Shipping #

Seller-managed international shipping means:

• You store and pack inventory yourself
• You choose international couriers
• You manage customs paperwork
• You handle delays and follow-ups

⚠️ This option requires experience and preparation.

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Seller Responsibilities (Important) #

✔ Export documentation
✔ Courier selection and payment
✔ Customs declarations
✔ Customer communication
✔ Handling delays and returns

📌 Mistakes here can cause long delays or losses.

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How to Enable International Shipping (Seller Setup) #

Step-by-step: #

1. Go to Seller Dashboard → Settings → Shipping
2. Enable International Shipping
3. Choose:
   • Dispatched by Kingston Express, or
   • Seller-Managed International Shipping
4. Save changes

📌 Only enable what you are prepared to support.

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Customs, Duties & Import Taxes (What Sellers Must Know) #

With Dispatchment: #

• Kingston Express manages international shipping flow
• Customs processes follow destination rules
• Duties and taxes are typically paid by the customer

With Seller-Managed Shipping: #

• Seller is responsible for accuracy
• Errors may cause delays or returns

📦 Customs rules vary by country.

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Delivery Time Expectations (International) #

International delivery times depend on:

• Destination country
• Courier used
• Customs processing

📌 International shipping is always slower than local delivery.

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Returns for International Orders #

• Dispatchment:
  Returns are handled through Kingston Express processes
• Seller-Managed:
  Seller manages international returns directly

⚠️ International returns can be expensive.

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Common Seller Mistakes #

❌ Enabling international shipping without preparation
❌ Underestimating customs delays
❌ Not using dispatchment for international orders
❌ Misdeclaring product value or description

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Best Practices for International Sellers #

✔ Use Dispatched by Kingston Express whenever possible
✔ Start with select products
✔ Use clear product descriptions
✔ Monitor international orders closely

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Final Recommendation #

If you want to sell internationally without complexity,
👉 Dispatched by Kingston Express is the safest and most scalable option.

Seller-managed international shipping should only be used when you fully understand the risks 🌍📦🚚