(Dispatched by Kingston Express)

The Dispatched by Kingston Express program relies on accurate, clean, and well-managed inventory inside Kingston Express dispatchment centers.
Following these rules ensures fast delivery, fewer errors, and smooth operations for both sellers and customers.

This guide explains what inventory is allowed, how it must be prepared, and how dispatchment stock is managed.

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What Is a Dispatchment Center? #

A dispatchment center is a Kingston Express–operated facility where:

• Seller products are stored
• Orders are picked and packed
• Deliveries are dispatched to customers

📦 Only approved products may be stored in dispatchment centers.

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Eligible Inventory for Dispatchment Centers #

Products must meet all of the following:

✔ Approved and live on Kingston Express
✔ Safe for storage and transport
✔ Non-perishable (unless approved)
✔ Properly packaged and labeled
✔ Consistent, predictable demand

📌 Kingston Express reserves the right to reject unsuitable inventory.

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Inventory That Is NOT Allowed #

The following items are not accepted unless explicitly approved:

❌ Illegal or restricted items
❌ Hazardous materials
❌ Expired or near-expiry products
❌ Counterfeit or unverified goods
❌ Poorly packaged or damaged items
❌ Items requiring special storage (temperature, liquids, etc.)

⚠️ Rejected inventory will not be stored.

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Inventory Preparation Rules (Very Important) #

Before sending inventory to a dispatchment center:

Products MUST be: #

• Clean and sell-ready
• Properly packaged (sealed, protected)
• Free of damage or defects
• Correctly matched to product listings

📦 Dispatchment centers do not repackage seller inventory.

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Quantity Rules #

• Only approved quantities may be sent
• Over-sending inventory is not allowed
• Inventory must match what was submitted in dispatchment enrollment

📌 Unapproved quantities may be rejected.

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Labeling Requirements (If Applicable) #

If labeling is required:

• Labels must match product listings
• SKUs or identifiers must be readable
• Each unit must be clearly identifiable

🏷️ Incorrect labeling causes delays.

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Receiving & Verification Process #

When inventory arrives at a dispatchment center:

1. Quantity is verified
2. Condition is checked
3. Product is matched to listing
4. Dispatchment stock is activated

⏳ Inventory becomes available only after verification.

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Dispatchment Stock Management #

Once inventory is accepted:

• Stock is tracked in real time
• Orders are fulfilled automatically
• Dispatchment stock is separate from seller-held stock

📊 Sellers must monitor dispatchment stock regularly.

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Low Stock & Replenishment Rules #

• Sellers are responsible for replenishing stock
• Low stock alerts may be shown in dashboard
• Running out of dispatchment stock may pause fulfillment

📌 Late replenishment = missed sales.

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Removing Inventory From Dispatchment Centers #

Sellers may request inventory removal if:

• Product is discontinued
• Dispatchment is no longer desired
• Inventory needs to be returned or reassigned

⚠️ Removal requests may require processing time.

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Seller Responsibilities #

By enrolling in Dispatched by Kingston Express, sellers agree to:

✔ Follow all dispatchment inventory rules
✔ Send accurate, approved quantities
✔ Maintain listing accuracy
✔ Replenish stock responsibly

📄 Repeated violations may result in removal from dispatchment eligibility.

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Common Inventory Mistakes to Avoid #

❌ Sending damaged or unclean items
❌ Sending inventory without approval
❌ Mismatched products vs listings
❌ Ignoring low stock alerts
❌ Oversending inventory

⚠️ These slow down dispatchment operations.

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When to Contact Support #

Contact Kingston Express Support if:

• Inventory is rejected
• Stock counts look incorrect
• You need clarification before sending products

📧 Always include product name and store name.

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Final Tip #

Dispatchment works best when inventory is clean, accurate, and predictable.
Follow these rules and Kingston Express can deliver your products faster, more reliably, and at scale 🚚📦