When you place an order on Kingston Express, it goes through different order statuses.
Each status tells you exactly what is happening with your purchase — from payment to delivery.

This guide explains what each status means and what you should expect next.

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Where to See Your Order Status #

You can check your order status at any time:

1. Log in to your Kingston Express account
2. Go to My Account → Orders
3. Click View on your order
4. Your order status appears at the top of the page

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Pending Payment #

What it means:
Your order was placed, but payment has not yet been completed.

What to do:

• Complete your payment if required
• If you already paid, wait a few minutes and refresh

⏳ Orders may be cancelled automatically if payment is not completed.

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Processing #

What it means:
Payment has been received, and the seller is preparing your order.

What to expect:

• Order packaging
• Seller confirmation
• Delivery preparation

📦 Most orders stay in this stage until they are ready for delivery.

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On Hold #

What it means:
Your order needs manual review by the seller or admin.

Common reasons:

• Payment verification
• Stock confirmation
• Delivery arrangement

🔔 You may be contacted if more information is needed.

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Completed #

What it means:
Your order has been successfully delivered or fulfilled.

What to do:

• Check your items
• Contact the seller if there are any issues

✅ This is the final status for most delivered orders.

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Cancelled #

What it means:
The order was cancelled before completion.

Possible reasons:

• Payment was not completed
• Seller could not fulfill the order
• Cancellation requested by customer

🚫 Cancelled orders will not be delivered.

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Refunded #

What it means:
Your payment has been returned.

What to expect:

• Refund timing depends on your payment method
• You may receive a confirmation email

💳 Banks and payment providers may take a few days to process refunds.

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Failed #

What it means:
The payment attempt did not go through.

What to do:

• Try placing the order again
• Use a different payment method if needed

⚠️ No order is created until payment is successful.

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Important Tips for Customers #

• Always check your order status before contacting support
• Keep your order number handy
• Contact the seller directly for delivery updates
• Check your email for status change notifications

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Need Help? #

If you’re unsure about your order status:

• Message the seller from your order page
• Or contact Kingston Express Support with your order number

We’re here to help make your shopping experience smooth and reliable 🛍️