(Payments & Payouts for Sellers)

Understanding when payouts are released and how long processing takes helps sellers plan cash flow and avoid unnecessary support tickets.
On Kingston Express, payout timing is structured, predictable, and tied to order completion, not order placement.

This guide explains:

• How payout schedules work
• Typical processing timelines
• What affects payout speed
• How Dispatched by Kingston Express helps payouts move faster

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How Payout Schedules Work (Big Picture) #

Payouts follow a scheduled release cycle:

1. Orders are completed
2. Funds become available
3. Available balance is included in the next payout cycle
4. Funds are processed to your payout method

📌 Payouts are batched — not sent per order.

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Typical Payout Frequency #

Most sellers can expect:

• Regular payout cycles (e.g., weekly or scheduled intervals shown in dashboard)
• Payouts include all available balance at the time of processing

📊 Exact payout frequency is visible in your seller dashboard.

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Processing Time vs Payout Date (Important Difference) #

🗓️ Payout Date #

• When Kingston Express initiates the payout

⏳ Processing Time #

• Time taken by banks or payment providers to complete the transfer

📌 Processing time starts after payout is sent.

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Typical Processing Times (What to Expect) #

Processing time depends on:

• Your payout method
• Your bank or provider
• Local holidays or weekends

⏳ Processing may take several business days after payout initiation.

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What Makes Funds Eligible for the Next Payout #

Funds are included when:
✔ Order is delivered
✔ Completion is confirmed
✔ No active return, refund, or dispute
✔ Account health is in good standing

📌 Pending funds roll over to the next cycle.

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How Dispatched by Kingston Express Improves Payout Timing #

Using Dispatched by Kingston Express:

• Ensures accurate delivery confirmation
• Reduces dispute-related holds
• Prevents incorrect status updates
• Stabilizes payout eligibility

📦 Dispatchment removes payout uncertainty.

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What Can Push Funds to the Next Cycle #

Common reasons:

• Order delivered close to payout cutoff
• Active return or exchange window
• Refund or dispute under review
• Account health checks

📌 This is normal — funds aren’t lost.

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Weekends, Holidays & Cutoff Times #

Keep in mind:

• Banks don’t process transfers on weekends
• Public holidays can add delays
• Orders completed after cutoff move to the next cycle

📅 Plan cash flow with buffers.

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How to Check Your Payout Schedule #

Best practice:

• Go to Seller Dashboard → Payouts
• Review:
  • Upcoming payout date
  • Available vs pending balance
  • Payout history

📊 The dashboard is the source of truth.

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Common Seller Misunderstandings #

❌ “My payout is late — it hasn’t hit my bank yet”
❌ “Pending means I won’t get paid”
❌ “Faster shipping = instant payout”

📌 Timing ≠ eligibility.

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When to Contact Support About Payout Timing #

Contact **Kingston Express Support if:

• A payout shows sent but hasn’t arrived after normal processing time
• Funds remain pending unusually long without reason
• A payout date disappears from your dashboard

📧 Include payout reference if available.

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Final Rule (Remember This) #

👉 Payouts are scheduled, processing is external, and delivery unlocks eligibility.

Sellers who understand payout cycles, avoid premature actions, and use Dispatched by Kingston Express enjoy predictable cash flow and fewer surprises 💰📦📆