KINGSTON EXPRESS #

PRIVACY NOTICE #

Last Updated: [Insert Date]

This Privacy Notice explains how Kingston Express (“Kingston Express”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you use our website, mobile application, and related services (the “Platform”).

This Notice applies to buyers, sellers, and visitors.

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1. WHO WE ARE #

Kingston Express operates:

• An online marketplace connecting buyers and third-party sellers, and
• A retail service where certain products are sold directly by Kingston Express

We act as a data controller for personal data processed through the Platform.

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2. PERSONAL DATA WE COLLECT #

We may collect the following categories of personal data:

2.1 Buyer Data #

• Name, email address, phone number
• Delivery and billing address
• Order and transaction details
• Payment-related information (processed securely via payment providers)
• Customer support communications
• Marketing preferences and opt-in choices

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2.2 Seller Data #

• Identity and verification information (KYC/KYB)
• Business details
• Bank and payout information
• Performance and transaction data

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2.3 Usage & Technical Data #

• Device and browser information
• IP address
• Log data and analytics
• Cookie and tracking information

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3. HOW WE USE PERSONAL DATA #

We use personal data to:

• Create and manage accounts
• Process orders and payments
• Arrange delivery and dispatchment
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations
• Improve our services

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4. MARKETING COMMUNICATIONS (IMPORTANT UPDATE) #

4.1 Kingston Express Marketing #

With your consent where required, we may send you:

• Platform updates
• Promotions
• Offers and recommendations

You may opt out at any time using the unsubscribe options provided.

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4.2 Seller Marketing via Kingston Express Tools (NEW) #

Where you have explicitly opted in, sellers may send you promotional SMS or email messages using Kingston Express–provided messaging tools.

Key points:

• Sellers do not receive your contact details directly
• All messages are sent through Kingston Express systems
• Sellers may contact you only within the scope of your opt-in
• You can unsubscribe or change preferences at any time

We do not allow sellers to:

• Export or download your contact information
• Contact you outside the Platform
• Use your data for off-platform marketing

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5. SHARING OF PERSONAL DATA #

We may share personal data with:

5.1 Sellers #

Sellers receive limited information only to:

• Fulfill orders
• Provide customer support
• Handle returns or disputes

Seller use of buyer data is strictly governed by platform rules.

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5.2 Service Providers #

We may share data with trusted third parties that help us operate the Platform, including:

• Payment processors
• Couriers and logistics partners
• Technology and analytics providers

These providers are required to protect your data.

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5.3 Legal & Regulatory #

We may disclose data where required to:

• Comply with legal obligations
• Respond to lawful requests
• Protect the rights and safety of users and the Platform

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6. COOKIES & TRACKING #

We use cookies and similar technologies to:

• Enable core platform functionality
• Analyze usage
• Personalize content and ads (where applicable)

You can manage cookie preferences at any time.

See our Cookie & Tracking Technologies Notice for details.

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7. DATA RETENTION #

We retain personal data only for as long as necessary to:

• Provide services
• Meet legal, accounting, or regulatory requirements
• Resolve disputes

Retention periods vary depending on the data type and purpose.

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8. DATA SECURITY #

We implement appropriate technical and organizational measures to protect personal data against:

• Unauthorized access
• Loss
• Misuse
• Disclosure

Despite safeguards, no system is completely secure.

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9. YOUR RIGHTS #

Depending on applicable law, you may have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data
• Object to or restrict processing
• Withdraw marketing consent

Requests can be submitted through our Data Subject Request (DSR) process.

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10. DATA BREACHES #

If a personal data breach occurs that poses a risk to your rights, we will:

• Investigate promptly
• Take appropriate remedial action
• Notify affected individuals and authorities where required by law

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11. INTERNATIONAL TRANSFERS #

Your data may be processed or stored outside Jamaica where necessary.
Where this occurs, we take steps to ensure appropriate safeguards are in place.

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12. UPDATES TO THIS NOTICE #

We may update this Privacy Notice from time to time.

The latest version will always be available on the Platform and will show the “Last Updated” date.

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13. CONTACT US #

For privacy-related questions or requests, contact:

Kingston Express – Privacy Team
Email: [email protected]