KINGSTON EXPRESS #

PRODUCT WARRANTY & GUARANTEES POLICY #

(KE Retail Items Only)

Last Updated: [Insert Date]

This Product Warranty & Guarantees Policy applies only to products sold directly by Kingston Express and identified on the Platform as “Sold by Kingston Express.”

Products sold by third-party sellers are not covered by this Policy and may be subject to separate warranties provided by those sellers or manufacturers.

---

1. SCOPE OF THIS POLICY #

This Policy explains:

• What warranty coverage applies to KE-sold items
• How to make a warranty claim
• What is not covered

Nothing in this Policy limits your rights under applicable consumer protection laws.

---

2. WARRANTY COVERAGE #

2.1 Statutory Consumer Guarantees #

KE-sold items may be covered by statutory consumer guarantees under applicable Jamaican consumer protection laws.

These guarantees generally require that products:

• Are of acceptable quality
• Are fit for their intended purpose
• Match their description

Statutory rights apply regardless of any additional warranty.

---

2.2 Kingston Express Warranty (Where Offered) #

Some KE-sold items may include a limited Kingston Express warranty, as specified on the product page or accompanying documentation.

Where applicable, this warranty may cover:

• Manufacturing defects
• Faults arising under normal use
• Failure to operate as described

Warranty duration and coverage details will be stated on the product page or included with the product.

---

2.3 Manufacturer Warranties #

Certain products may also be covered by a manufacturer’s warranty.

Manufacturer warranties:

• Are provided by the manufacturer, not Kingston Express
• May have separate terms and claim processes
• Do not replace or limit statutory consumer rights

---

3. HOW TO MAKE A WARRANTY CLAIM #

To submit a warranty claim for a KE-sold item:

1. Contact Kingston Express Customer Support through the Platform
2. Provide:
   • Order number
   • Description of the issue
   • Photos or videos where reasonably requested
3. Follow the instructions provided by Kingston Express

Kingston Express may:

• Inspect the product
• Request return of the item
• Coordinate repair, replacement, or refund where applicable

---

4. REMEDIES #

Depending on the issue and applicable law, remedies may include:

• Repair
• Replacement
• Refund
• Other appropriate resolution

The type of remedy may depend on:

• The nature of the defect
• Whether the issue is minor or major
• Availability of replacement items

---

5. WARRANTY EXCLUSIONS #

Unless required by law, warranty coverage does not apply to:

• Damage caused by misuse, abuse, or neglect
• Damage caused by accidents, liquid exposure, or improper storage
• Normal wear and tear
• Unauthorized repairs or modifications
• Use of the product contrary to instructions
• Consumable parts unless defective at delivery

---

6. LIMITATIONS #

To the extent permitted by law:

• Kingston Express is not responsible for indirect or consequential losses
• Warranty coverage is limited to the remedies described in this Policy

Nothing in this section limits statutory consumer rights that cannot be excluded by law.

---

7. RETURNS & REFUNDS RELATIONSHIP #

Warranty claims are handled separately from general returns but may result in:

• A repair
• A replacement
• A refund in accordance with the Returns, Refunds & Cancellations Policy

---

8. CONTACT INFORMATION #

For warranty questions or claims relating to KE-sold items, contact:

Kingston Express Customer Support
Email: [email protected]
Phone: [Insert number]

---

9. POLICY UPDATES #

This Product Warranty & Guarantees Policy may be updated from time to time.

Updated versions will be posted on the Platform with a revised “Last Updated” date.