Not all items are eligible for return, and most returns must be requested within a specific timeframe.
This guide explains what can be returned, when returns are allowed, and what affects eligibility.

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What Makes an Item Eligible for Return? #

An item may be eligible for return if it:

• Arrived damaged or defective
• Is missing parts or accessories
• Is different from what was ordered
• Qualifies under the seller’s return policy

📌 All returns are subject to seller approval.

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Items That Are Usually NOT Eligible for Return #

Some items are commonly non-returnable, including:

• Perishable goods (food, drinks)
• Personal care or hygiene items
• Intimate or custom-made products
• Digital or downloadable items
• Items marked “Final Sale”

⚠️ Always check the product page for return restrictions.

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Standard Return Timeframes #

Most sellers require returns to be requested within:

• 7–14 days from delivery (local orders)
• 14–30 days from delivery (international orders)

⏳ The exact timeframe is set by each seller.

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When the Return Clock Starts #

Return timeframes usually begin:

• From the delivery date, not the order date
• When the item is marked Delivered or Completed

📦 Delays in reporting may affect eligibility.

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Condition Requirements for Returns #

To remain eligible:

• Items must be unused
• Original packaging should be intact
• All accessories, labels, and receipts included

📌 Used or altered items may be rejected.

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International Return Timeframes #

🌍 For international orders:

• Return windows may be shorter or stricter
• Return shipping may take longer
• Customs delays may affect timelines

📌 Always confirm international return terms with the seller before ordering.

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Seller Review & Approval #

After you request a return:

• The seller reviews the request
• Additional information or photos may be required
• Approval or rejection is communicated via message or email

⏳ Review times vary by seller.

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What Can Affect Return Eligibility #

Return requests may be declined if:

• The request is made after the allowed timeframe
• The item was used or damaged after delivery
• Required packaging or accessories are missing
• The item is restricted or non-returnable

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What to Do If You’re Unsure #

If you’re not sure whether an item qualifies:

• Review the product page
• Check the seller’s return policy
• Message the seller before requesting a return

💬 Asking first can save time and avoid disappointment.

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When to Contact Kingston Express Support #

Contact support if:

• There’s a dispute about eligibility
• The seller is not responding
• You need help understanding return terms

📌 Include your order number and product details.

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Helpful Tips #

✔ Start return requests early
✔ Keep all packaging until you’re sure the item is okay
✔ Take photos as soon as issues are noticed
✔ Save all messages and emails

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Final Tip #

Understanding return eligibility and timeframes before you order helps avoid frustration later. Always review product and seller policies for the smoothest experience 💙