REVIEWS, RATINGS & USER CONTENT POLICY

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KINGSTON EXPRESS

KINGSTON EXPRESS #

REVIEWS, RATINGS & USER CONTENT POLICY #

Last Updated: [Insert Date]

This Reviews, Ratings & User Content Policy governs the submission, display, moderation, and removal of reviews, ratings, comments, and other user-generated content on the Kingston Express platform.

This Policy applies to buyers, sellers, and all users of the Platform.

1. PURPOSE #

Reviews, ratings, and user content help buyers make informed purchasing decisions. To maintain trust and integrity, Kingston Express sets clear standards for acceptable content and reserves the right to moderate and enforce this Policy.

2. USER CONTENT DEFINED #

“User Content” includes:

Product reviews and ratings
Comments and feedback
Questions and answers
Images, videos, or text submitted by users

3. CONTENT STANDARDS #

User Content must:

Be truthful and based on genuine experience
Relate directly to the relevant product or transaction
Be respectful and lawful
Not be misleading, abusive, or defamatory

4. PROHIBITED CONTENT & CONDUCT #

The following is strictly prohibited:

4.1 Fake or Misleading Reviews #

Reviews submitted by individuals who did not purchase or use the product
Reviews created using false accounts
Reviews posted in exchange for money, gifts, discounts, or other incentives
Reviews submitted on behalf of others

4.2 Seller Manipulation #

Sellers must not:

Post reviews for their own products
Arrange for others to post positive or negative reviews
Attempt to influence review content
Harass or pressure buyers to remove or alter reviews

4.3 Abusive or Inappropriate Content #

User Content must not include:

Hate speech or discrimination
Threats or harassment
Obscene or offensive material
Personal data of others
Spam or promotional content

5. MODERATION RIGHTS #

Kingston Express reserves the right to:

Review, monitor, and moderate User Content
Remove or restrict content at its discretion
Limit visibility of content pending review
Disable review functionality for specific users or products

Moderation may be automated, manual, or a combination of both.

6. REMOVAL CRITERIA #

User Content may be removed or restricted if it:

Violates this Policy or other platform policies
Is false, misleading, or unverified
Contains prohibited content
Is posted to manipulate ratings or rankings
Relates to delivery issues unrelated to the product
Poses legal, regulatory, or reputational risk

Removal does not require prior notice.

7. REPORTING & REVIEW PROCESS #

Users may report reviews or content believed to violate this Policy.

Kingston Express may:

Review reported content
Request additional information
Take enforcement action where appropriate

Decisions are made at Kingston Express’s discretion.

8. SELLER IMPACT & ENFORCEMENT #

Violations by sellers may result in:

Removal of reviews or ratings
Listing suppression
Account warnings
Suspension or termination
Withholding of funds

9. LICENSE TO USE USER CONTENT #

By submitting User Content, users grant Kingston Express a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content in connection with the Platform.