(Policies, Compliance & Account Health – Seller Guide)

Selling on Kingston Express comes with rules designed to protect sellers, customers, and the platform.
These policies are not meant to restrict growth — they exist to ensure fair competition, safe transactions, and long-term trust.

This guide explains:

• What sellers are responsible for
• Core marketplace rules
• What is not allowed
• How policies are enforced
• How Dispatched by Kingston Express fits into compliance

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Why Marketplace Policies Exist #

Marketplace policies help:

• Prevent fraud and abuse
• Protect honest sellers
• Ensure fair pricing and listings
• Maintain delivery and payment reliability

📌 Most enforcement actions are preventable.

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Core Seller Responsibilities (Non-Negotiable) #

Every seller must:

✔ Provide accurate product information
✔ Ship orders as promised (or use dispatchment)
✔ Communicate professionally with customers
✔ Follow return, refund, and cancellation rules
✔ Respect platform decisions and timelines

📦 Selling is a responsibility, not just a listing.

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Product Listing Rules (Accuracy Is Mandatory) #

Sellers must ensure:

• Titles match the actual product
• Images show the real item
• Descriptions are truthful and complete
• Variants are listed correctly

🚫 Prohibited:

• Misleading descriptions
• Fake or stock images that don’t match
• Hidden defects

📌 Listing accuracy is one of the most enforced rules.

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Pricing & Fair Selling Rules #

Sellers must:
✔ Display clear prices
✔ Avoid misleading discounts
✔ Honor listed prices

🚫 Not allowed:

• Artificial price inflation before discounts
• Changing prices after purchase
• Hidden mandatory fees

📌 Trust breaks when pricing feels deceptive.

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Order Fulfillment & Delivery Rules #

Sellers must:

• Fulfill orders on time
• Use approved shipping methods
• Update order statuses accurately

With Dispatched by Kingston Express: #

• Kingston Express handles packing, shipping, and delivery
• Sellers must not interfere with dispatchment processes

📦 Dispatchment reduces risk — but sellers still must comply.

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Returns, Refunds & Dispute Rules #

Sellers must:
✔ Follow return eligibility rules
✔ Never refund before inspection (when required)
✔ Cooperate in dispute reviews

🚫 Not allowed:

• Refusing valid returns
• Issuing off-platform refunds
• Pressuring customers to withdraw disputes

📌 Disputes are reviewed objectively.

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Communication & Conduct Rules #

Sellers must:
✔ Communicate respectfully
✔ Use professional language
✔ Respond within reasonable time

🚫 Strictly prohibited:

• Harassment or threats
• Discriminatory language
• Manipulating reviews
• Asking customers to communicate off-platform

📌 Behavior matters as much as delivery.

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Prohibited Products & Activities #

Sellers may NOT list or sell:

• Illegal or restricted items
• Counterfeit or unauthorized branded goods
• Products violating local or international laws

📌 “I didn’t know” does not prevent enforcement.

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How Policies Are Enforced #

Enforcement is typically progressive:

1. Education or warning
2. Temporary restrictions
3. Feature limitations (e.g., dispatchment, international shipping)
4. Suspension (serious or repeated violations)

📊 Patterns matter more than one incident.

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How Dispatched by Kingston Express Helps With Compliance #

Using Dispatched by Kingston Express:

• Reduces delivery-related violations
• Improves tracking accuracy
• Centralizes returns handling
• Protects sellers during disputes

📦 Dispatchment supports compliance — it doesn’t replace it.

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Common Policy Mistakes Sellers Make #

❌ Misrepresenting products
❌ Cancelling orders too late
❌ Editing dispatchment statuses
❌ Ignoring warnings
❌ Treating policies as suggestions

⚠️ Most suspensions start here.

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When to Ask for Clarification (Smart Sellers Do This) #

Contact **Kingston Express Support if:

• You’re unsure about a rule
• You receive a warning
• A policy seems unclear
• You plan a major change (pricing, shipping, products)

📧 Asking early prevents violations.

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Final Rule (Burn This In) #

👉 If it misleads customers or bypasses the system — it violates policy.

Sellers who understand and respect marketplace rules operate with confidence, avoid enforcement, and grow long-term — especially when paired with Dispatched by Kingston Express 🛡️📦📊