Delivery zones and shipping rates control where you deliver and how much you charge.
Setting these correctly helps you avoid losses, failed deliveries, and unhappy customers.

This guide explains how to set delivery zones and rates properly using the Dokan Multivendor seller system.

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What Are Delivery Zones? #

A delivery zone is a geographic area where a specific shipping rate applies.

Examples:

• Kingston
• St. Andrew
• Other parishes
• International destinations

📌 Each zone can have different delivery fees.

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Why Delivery Zones Matter #

Delivery zones help you:

• Charge fair and accurate delivery fees
• Avoid delivering to areas you can’t service
• Control courier and fuel costs
• Reduce order disputes

🚚 One flat rate for everything usually causes problems.

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Step 1: Open Shipping Settings #

1. Log in to your Seller Dashboard
2. Click Settings
3. Go to Shipping

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Step 2: Create or Edit Delivery Zones #

Depending on your setup, you may:

• Add new delivery zones
• Edit existing zones
• Assign regions or parishes

Example zones: #

• Kingston & St. Andrew
• Other Parishes
• International

📍 Only add zones you can realistically deliver to.

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Step 3: Set Shipping Rates for Each Zone #

For each zone, set:

• Flat rate (most common)
• Courier-based rate
• Pickup (if applicable)

Example rates: #

• Kingston: $800
• St. Andrew: $1,000
• Other parishes: Courier rate

💰 Always include fuel and handling costs.

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Step 4: Decide How Rates Are Calculated #

Your rates may be:

• Per order
• Per item
• Distance-based (if enabled)

📌 Keep pricing simple when starting out.

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Step 5: Save & Test Your Delivery Zones #

After setting zones and rates:

• Click Save Changes
• Test checkout using different addresses

🧪 Testing prevents surprises for customers.

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What Customers See at Checkout #

Customers will see:

• Available delivery options
• Shipping fees by location
• Pickup option (if enabled)

🛒 Clear pricing increases trust and conversions.

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Common Seller Mistakes #

❌ Undercharging for far distances
❌ Forgetting to update rates when fuel costs change
❌ Offering islandwide delivery without courier support
❌ Using vague delivery zones

⚠️ Delivery mistakes cost money.

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Tips for Smart Shipping Rates #

✔ Start slightly higher, then adjust
✔ Separate Kingston vs non-Kingston
✔ Offer pickup to reduce delivery costs
✔ Communicate delivery times clearly

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When to Update Delivery Zones & Rates #

Update if:

• Courier prices change
• You expand delivery coverage
• You stop serving certain areas
• International shipping is added

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Final Tip #

Your delivery zones and shipping rates protect your profits. Set them realistically, review them often, and don’t be afraid to adjust as your business grows 📦🚚