(Shipping & Delivery for Sellers)

Shipping compliance means following the rules that keep orders moving legally, safely, and smoothly.
Sellers who stay compliant avoid delays, returns, disputes, penalties, and loss of shipping privileges — especially when using Dispatched by Kingston Express.

Use this checklist before listing products, before shipping, and before enabling international delivery.

---

Why Shipping Compliance Matters #

Compliance helps:

• Prevent customs seizures
• Avoid returned-to-sender orders
• Protect seller ratings
• Maintain dispatchment eligibility

📌 Most shipping issues are compliance-related — not delivery errors.

---

✅ Product Compliance Checklist #

Before listing or shipping any product, confirm:

✔ Product is legal to sell
✔ Product is not restricted or prohibited
✔ Product description is accurate
✔ Product images match the actual item
✔ No counterfeit or unauthorized branding

⚠️ Misrepresentation is a major violation.

---

✅ Packaging Compliance Checklist #

✔ Packaging is strong and sealed
✔ Product is clean and sell-ready
✔ Fragile items are protected
✔ No leaks, spills, or loose parts
✔ Packaging matches product listing

📦 Dispatchment centers do not repackage items.

---

✅ Address & Customer Details Checklist #

✔ Full street address provided
✔ Correct city/parish and country
✔ Apartment/unit details included
✔ Valid phone number available
✔ Delivery instructions are clear

📌 Incomplete addresses cause most failed deliveries.

---

✅ Shipping Method Compliance Checklist #

Confirm you are using the right shipping method:

🟦 Dispatched by Kingston Express #

✔ Product is approved for dispatchment
✔ Inventory was sent with approval
✔ Seller does not manually update shipping statuses

---

🚚 Seller-Managed Delivery / Courier #

✔ Courier supports the destination
✔ Seller can manage follow-up
✔ Tracking information is accurate

📦 Responsibility follows the shipping method.

---

✅ International Shipping Compliance Checklist #

Before enabling international shipping:

✔ Product is allowed in destination country
✔ Product is not restricted by customs
✔ Accurate product value declared
✔ Product description matches customs rules
✔ Seller understands duties & tax responsibility

🌍 What’s legal locally may be banned internationally.

---

✅ Customs, Duties & Taxes Checklist #

✔ Product value declared truthfully
✔ No under-declaration or mislabeling
✔ Customer informed about duties & taxes
✔ No promises of “no customs fees”

📌 Customs violations are serious.

---

✅ Returns & Refund Compliance Checklist #

✔ Seller understands return eligibility
✔ International returns are handled differently
✔ Refunds are not issued before inspection
✔ Return reasons are documented

📦 Returns follow policy — not emotion.

---

✅ Status Update Compliance Checklist #

✔ Status updates match real actions
✔ Delivered status only after confirmation
✔ Dispatchment statuses are not edited manually
✔ Cancellations follow policy

⚠️ Incorrect updates often cause disputes.

---

✅ Dispatchment-Specific Compliance #

For Dispatched by Kingston Express:

✔ Only approved inventory sent
✔ Inventory matches listings exactly
✔ Quantities match approval
✔ Seller responds to dispatchment notices
✔ Inventory limits are respected

📦 Dispatchment compliance protects your access.

---

Common Compliance Mistakes to Avoid #

❌ Shipping restricted items
❌ Misdeclaring product value
❌ Editing dispatchment statuses
❌ Promising guaranteed delivery
❌ Ignoring customs rules
❌ Refunding before resolution

⚠️ These mistakes are avoidable.

---

When to Ask for Help (Best Practice) #

If you’re unsure:

• Product eligibility
• International shipping rules
• Customs handling
• Dispatchment approval

👉 Contact Kingston Express Support before shipping

📧 Asking early prevents losses later.

---

Final Tip (Read This Twice) #

Shipping compliance isn’t about red tape — it’s about protecting your business.
Sellers who follow this checklist, communicate clearly, and rely on Dispatched by Kingston Express ship faster, safer, and with fewer problems 🚚🌍📦